Customer Queries

I purchased a Pathe Explorer subscription today, and when I tried to redeem my number for a movie ticket I was told it had already been redeemed. I haven’t yet used my one film per month. Please help.

Reply: Thank you for reaching out to us. We’re sorry to hear about the issue with your Pathé Explorer subscription. Please note that your subscription should allow one film per month, so if the code is showing as already redeemed, it may be due to a technical or activation error. Kindly share the following details so we can look into this for you right away: The email address used for the subscription The Explorer code or subscription number A screenshot of the error message (if possible)

Hello help ser.
My account authentication is lost and I can’t log in. Can admin help me?

Reply: Yes, we can definitely help you with this. Please share your registered email address and any other details related to your account (such as username or last login date) through our secure support form so we can verify your ownership. Once verified, our team will assist you in restoring access to your account. Thank you for your patience.

I can’t verify my Yex account because the name on my ID card only has 1 word.

Reply: Thank you for reaching out. We understand the difficulty you’re facing with verification because your ID contains only one name. Please upload your ID as it is, and also provide an additional supporting document (such as a utility bill, bank statement, or government-issued letter) that shows the same name. Yex team will review the documents, and if further clarification is needed, they will contact you directly.

I am requesting to delete my ID: 82332860 account in your website
byex-us.com. Can you confirm when completed Thank you.

Reply: To proceed with the official deletion of your account ID: 82332860 on byex-us.com, we kindly ask you to follow the steps below: Submit a formal request – Please send an email to our support team at [support@byex-us.com] using the same registered email address linked to your account. Verify your identity – In your email, include your account ID, full name, and a valid identity document (partially masked if you prefer, but sufficient to confirm ownership). This is required to prevent unauthorized requests. Confirmation – Once we verify your request, we will begin the deletion process. You will receive a confirmation email, and the account will be permanently removed within 7 business days.

Hello,

I have already made a reservation for the Sanyo Shinkansen through the JR-WEST Online Reservation system.
The payment was successfully processed with my credit card at the time of booking.

However, the credit card I used for payment will be cancelled (terminated) before my trip.
I will still bring the same physical card with me, but it will no longer be valid for payment.

My question is:

Can I still use this cancelled card to pick up my reserved tickets from the ticket machine or counter, as long as the card can be physically inserted and recognized?

I just want to make sure that the cancellation of the card will not cause any issue when I try to collect my tickets.

Thank you very much for your assistance.

Reply: Thank you for contacting us regarding your reservation on the JR-WEST Online Reservation system. When collecting reserved tickets at a ticket machine or counter, the credit card used at the time of booking is required only as a verification tool. The system does not attempt to charge the card again at pickup. As long as you are able to physically insert the same card used for the original payment, your reservation can be retrieved and the tickets issued. Therefore, even if your card has been cancelled (terminated) by your bank, you should still be able to use it for ticket collection, provided that the magnetic strip/IC chip can be read and the card details match the booking record. If you have any concerns about the card being physically unusable (e.g., damaged, unreadable), we recommend bringing a printed copy of your reservation confirmation and contacting the station staff at the ticket counter, who can assist with identity verification and ticket issuance. We hope this clarifies your concern, and we look forward to welcoming you aboard.

I booked the JR West Kansai-Hiroshima Area Pass through the official website to make reservations before my Japan trip. But now I do not have the reservation number of the JR West Kansai-Hiroshima Area Pass neither have I recieved a booking confirmation. It is only shown on my credit card account

Reply: We understand your concern regarding the missing reservation number and confirmation email for your Kansai-Hiroshima Booking Reservation. As we are unable to trace your booking without these details, we have arranged for our support team to call you back directly to verify your details and assist you further. Kindly keep your details available during the call for faster assistance. We appreciate your patience and will resolve this matter as quickly as possible.

Apple Pay に関して ICOCA カードサポートへお問い合わせしたいと思います。現在、ウクライナの Apple Store では ICOCA が利用できませんが、SUICA は利用可能です。ウクライナの Apple Store でも ICOCA を利用できるようにしていただくことは可能でしょうか。

Reply: Thank you for contacting ICOCA Support. We appreciate your inquiry regarding the use of ICOCA on Apple Pay. At present, ICOCA is only available for registration and use in certain regions and is not supported in the Ukrainian Apple Store. While Suica may be available in your region, ICOCA is currently limited to the Japanese Apple Store. We regret any inconvenience this may cause. Please be assured that we are continually working with Apple to improve our services, and your feedback has been shared with the relevant department for future consideration

Hello,I am very sorry that I could not answer your email,I was sick I had fiber.But I would like to participe in your cruise. Could you reconsider your decision, or give me an email contact who could reconsider it. Could you grant my request and send me necessary informations please.
Best regards Antónia Rusnáková

Reply: Dear Antónia Rusnáková, Thank you for reaching out and we hope you are feeling better now. We understand your situation and truly appreciate your continued interest in joining our cruise. We have shared your request with the concerned department for reconsideration.

I funded my account and 120k and the money was not confirmed then my account got banned immediately… I need my money refunded

Reply: Dear User, Thank you for contacting Support. We are sorry to hear about the difficulties you experienced with your account. Your concern regarding the deposited amount of 120,000 and the subsequent account restriction has been noted. To expedite resolution, a member of our support team will call you back once your request has been reviewed. Please ensure that your contact number is included in your email for the callback. We appreciate your patience and will work diligently to resolve this issue.

Good afternoon,
My name is AleX.
I have a screenplay that won’t just fit into the world of cinema — it has the power to take it to an entirely new level. This is a story that breaks the usual boundaries and opens the door to worlds the audience has never experienced before.

This isn’t just another script — this is an event.
And I am ready to share it with those who can truly recognize its scale.

Could you please let me know where and with whom I can get in touch to present this project?

Sincerely,
AleX

Reply: Dear AleX, Thank you for reaching out and sharing your interest in presenting your screenplay to Columbia Pictures. We appreciate your enthusiasm and the effort you’ve put into your project. For submissions of original screenplays or film projects, Columbia Pictures works exclusively through established industry channels, including literary agents, managers, or recognized entertainment attorneys. Unfortunately, they are unable to accept unsolicited scripts directly from individuals without representation. We recommend that you contact or secure representation through a licensed agent or manager who can submit your project on your behalf. You can also visit our official submissions page for further guidance: https://www.sonypictures.com/corp/contact We wish you the best in finding the right avenue to present your screenplay.

Keep Jimmy Kimmel off the air he does not represent the Disney corporation well at all. Or what your values are supposed to be.

Reply: We value and respect the opinions of all viewers who share their thoughts with us. Your concern regarding Jimmy Kimmel and how his presence reflects on the Disney brand has been noted. We understand that audiences may have differing perspectives on public figures and their alignment with corporate values. As a company, we remain committed to fostering entertainment that reflects creativity, responsibility, and inclusivity. All feedback is carefully reviewed and passed along to the appropriate teams. Thank you for taking the time to express your views. Your input helps guide us in maintaining the highest standards of content and representation across our platforms.

I put in for money to be transferred on 9-18-25 to my ImTomen account. All it shows is WAITING.

Reply: A call from the support team has been scheduled to review your case in detail and assist you further. Please keep your registered phone available, and one of the representatives will contact you shortly.

I would like a credit increase. How do I go about it?

Reply: Your request has been forwarded to the concerned department. You will receive a call from an official shortly.

I have lost my email I could not recover my id please recover my account

Reply: We’ve shared your request with the concerned department. Dear User, kindly send an email to support@coinlocally.com with the following details: State that you wish to change your email address. Mention the total value of your assets in both Futures and Spot. Provide the last deposit TXID. Share the new email address you would like to use. Once received, the team will proceed with your request.

Unable to withdraw usdt tron for last 12 hours! When this issue get resolved?

Reply: We have registered your request regarding the issue you are facing. A callback from the support team has been scheduled, and you will be contacted shortly on your registered contact details. Please ensure that your registered phone number or email remains accessible so the team can reach you without delay.

Why you rejected my kyc, i have sumsub account i m Indonesian people, let’s check firt oh my god

Reply: We have flagged your case to the verification team for a recheck. Kindly ensure your Indonesian ID/passport is valid, details exactly match your account, and the liveness check is completed in good lighting. Our team will contact you shortly with an update.

Is the affiliate program active? How can I sign up as affiliate?

Reply: Upbit does have a referral system, that offers a commission on referred users’ trading fees—potentially up to 50%. However, it does not operate like a full affiliate marketing program. Upbit maintains a referral or promotional code page for inviting new users..

I want to add $2000 to my account can you ring me on a secure line to complete the
Thanks Wayne Holland 0451872173

Reply: Your callback has been confirmed as requested.

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