Customer Queries

Hello
I can’t find my booking reference for my flight with ITA.
The details are:
Outward flight
2.Jun 2026 from London Heathrow T2 at 10.30am arrive in to Rome FCO 14.10.
Return flight 6 Jun 2026 FCO 13.50 arrive LHR 15.40.
I paid for my flight by visa on 21 January 2026.
Please can you help me.
Many thanks
Fiona Lawrence

Hi, I noticed a charge of $16.72 from DiDi Mobility on my bank account, but I have not used any DiDi service. I do not recognize this transaction. Please check and let me know why this charge was made and assist with a refund if it is unauthorized. Thank you.

I have been suspended for any reason to be vacatedThe suspension should be released

I hope u doing great,I want to start my online business and I need to contact to somebody who help me out and transfer the product I need from there.response me asap

good Morning I am Lawyer Lo Re Gabriella
I need to open in Amsterdam an ordinary account for a company and also to open a BV
can you call me regards

Call me plzzz

I ordered a package from TikTok and your delivery driver hit a part of my house and ripped out my Wi-Fi wire and siding. This is causing extensive damage and now we have absolutely no Wi-Fi.

Dear China Airlines Customer Service,

I hope this message finds you well.

I would like to request your assistance regarding a minor error in my flight booking details. I recently noticed that there is a mistake in my identification number, where one digit was entered incorrectly during the booking process.

Please find the details of my booking below:
– Passenger Name: [BintiAhmad/Hasimah]
– Booking Reference Number: [
1688897216902620
]
– Flight Details: [Flight Number MU6297 / Date 30 March 2026 / 7.15am]

I would like to kindly request for the correction of the identification number and middle name already replace to match my passport details.

For your verification, I have attached a copy of my passport along with this email.

I sincerely apologize for any inconvenience caused and appreciate your kind assistance in resolving this matter as soon as possible.

Thank you for your support and understanding.

Best regards,
[mohamad hadzerin]
[+60174730769]

Hello,

I am contacting you regarding a reservation I recently made through your platform.

I completed the booking process for a flight, however:
– I was not charged on my card, and
– I did not receive any confirmation email.

At the same time, when I check my account, the reservation appears with the status “awaiting confirmation.”

I am unsure whether my booking was successfully processed or not, and this situation is causing concern, as I need to finalize my travel plans.

Could you please clarify the status of this reservation and confirm whether it is valid? If not, I would like guidance on how to proceed or complete the booking properly.

I would appreciate your assistance in resolving this issue as soon as possible.

Thank you in advance.

เด็กเดินทางกับผู้ใหญ่ไม่ใช่ญาติ 9 ขวบ

Correction of name

40-895288635
Change all ANA, ok?

I have received a suspicious email from Hotels.com about a booking in May, reference no. 72066311385709 I want to speak to someone in the UK about it. As it seems odd that all the contact details and the compensation offer are related to the USA, not the UK

ขนาดกระเป๋าโหลดของฉัน กว้าง 43.5 หนา 25 สูง 64 cm สามารถโหลดใต้เครื่อง น้ำหนัก 20 kg ได้ไหม ฉันคิดว่ากระเป๋าของฉันบางส่วนมันเกินมาตรฐานสายการบินไปนิดนึงค่ะ

I have a film idea that i am burning for and I would really like to talk with someone about it

To Whom May It Concern,

I have already contacted your customer support multiple times through your chat/email system requesting to unregister, deactivate, and permanently delete my KakaoTalk account, but this issue remains unresolved.

This situation is extremely concerning to me from a privacy standpoint.

I explicitly selected settings to prevent my phone number and account from being shared, synced, or made discoverable, and it appears that this preference has not been properly honored. This is not what I authorized.

At this point, I am formally requesting:
• Immediate deactivation and permanent deletion of my account
• Confirmation that my phone number and personal data are no longer stored or accessible
• Assurance that my account will not be visible, searchable, or reactivated in any way

This request is being made as a privacy/data rights concern, and I expect it to be handled with urgency.

Please do not direct me back to the app or standard automated instructions, as I have already attempted those steps without success.

If further verification is required, you may contact me directly by phone.

Phone number: 714-345-3168

I expect confirmation once my account has been fully deleted.

Thank you.
Anna Yi

I have booked flight, but I haven’t received confirmation still

Dear MSC Cruises Team,

I would like to kindly request an upgrade for my booking.

Booking number: 71127663
Cruise: MSC Seaview
Dates: 13 June 2026 – 20 June 2026

Currently, my reservation is in the Bella category.
I would like to upgrade to a Deluxe Balcony Fantastica (BR3 category).

I am traveling with my brother, and our friends have already booked a Deluxe Balcony Fantastica (BR3), cabin 13212.
If possible, we would really appreciate being accommodated close to them.

This cruise is very special for me, as I will be celebrating my 40th birthday on June 16, 2026.
For this reason, I kindly request a quiet cabin, preferably midship on decks 11–13, away from elevators and high-traffic areas.
A balcony cabin is very important for me for photos and to fully enjoy this special occasion.

Please let me know:
• if this upgrade is available
• the price difference

Thank you very much for your kind assistance and consideration.

Regarding the iPhone 15 left on train 418 Kyoto to Tokyo (2:39 dept), we are staying at the Tourist Hotel and Cafe In Akihabara and would greatly appreciate if it could be shipped there in next two days and we will pay for cost. Thank you

My wife left her navy blue iPhone 15 on train 418 yesterday from Kyoto to Tokyo in car 14 seat 7 a,b or c which departed Kyoto 2:39. It was last scene at Osaka Station 17 hrs ago (through find my iPhone)