Customer Queries

I am writing to formally raise a complaint regarding the handling of our recent journey from Vienna to Singapore via Abu Dhabi, which was severely disrupted due to schedule changes and inadequate assistance throughout the trip.

Booking reference: 7Z75P7
Passengers: Ivana Suman and Karlo Radeljic
Original route: Vienna – Abu Dhabi – Singapore
Date of travel: 23.01.2026.

Approximately 12 hours (instead of 24 hours at least!!) before departure, we were informed that our Vienna–Abu Dhabi flight had been delayed by two hours. I have receieved the message at 22:00 o’clock making it impossible for us to rebook or reorganise. This change made it impossible for us to catch our originally scheduled connecting flight to Singapore.

From that point on, we were repeatedly redirected between Etihad Airways and the third-party agency through which the tickets were booked. Etihad advised us to contact the agency, while the agency stated that only the airline could assist. We spent nearly two hours on the phone without receiving any clear solution. Eventually, we were told simply to go to the airport in Vienna and that the matter would be resolved there by Etihad crew.

At Vienna Airport, we were informed that the issue could not be handled there and would instead be dealt with in Abu Dhabi. We were given a €15 meal voucher and told to present our boarding passes at participating outlets. However, only one boarding pass worked. Mine did not, and after spending another hour trying to resolve this through customer service with no success, I had to return to the Etihad counter in person to ask a staff member to manually fix the issue. This added unnecessary stress and delay at the very start of an already disrupted journey.

Additionally, the Vienna–Abu Dhabi flight did not depart at the scheduled time and left after 14:00 instead of 13:00, further extending the delay.

Upon arrival in Abu Dhabi, we were informed that we had missed our connection to Singapore and had been rebooked on a flight the following day. While we were provided with hotel accommodation and transport, the assistance again lacked proper coordination. We were told we were entitled to dinner, but then informed it was too late to eat at the hotel and that we should instead eat at the airport. This was not practical, as we were being directed out of the transit area for hotel transfer, and no clear instructions or workable solution were provided. After a long and exhausting travel day, we were left to manage this situation ourselves despite being entitled to care due to a missed connection caused by schedule changes and delays on your side.

As a result of this experience, we lost a full day of our trip planned in Singapore, had to cancel our night and activites in Singapore that we have booked a month in advance. Had endured repeated stress due to poor communication and lack of clear responsibility between the airline and the booking agency. At every stage, we had to actively chase solutions instead of receiving organised and proactive support.

In light of the significant delay to our final destination and the inadequate assistance provided, I am requesting:
Financial compensation in accordance with applicable passenger rights regulations for long delays and missed connections caused by airline schedule changes and operational
A clear explanation as to why we were repeatedly redirected between Etihad and the booking agency without resolution.

This experience fell well below the standard we expected when booking with Etihad Airways. I ask that this case be reviewed thoroughly and that we receive a fair and appropriate response.

I look forward to hearing from you soon.

Kind regards,
Ivana Suman
ivanasuman@yahoo.com
+385 95 502 98 16

I’ve been hacked and my email has changed and I can’t get my account back I have done everything and nothing has worked I have all the gmails about what has happened I just need help because somebody is in my account without my permission

I’ve been hacked and my email has changed and I can’t get my account back I have done everything and nothing has worked I have all the gmails about what has happened I just need help because somebody is in my account without my permission

아티스트 대상 플라워 클래스 프로그램 제휴 제안입니다.
HYEDO FLOWER STUDIO를 운영하고 있는 혜도입니다.

HYEDO FLOWER CLASS는
꽃을 매개로 한 짧지만 밀도 있는 수업을 통해
아티스트의 리듬을 방해하지 않으면서
집중과 감각, 정서 정돈을 돕는 클래스입니다.

YG엔터테인먼트 임직원 대상 수업을 포함해
기업 및 창작자를 대상으로 한 단체 클래스 운영 경험을 보유하고 있으며,
아티스트의 일정·환경·보안을 고려한 방식으로 제안드립니다.

검토 가능하시다면 추가 자료와 함께
보다 자세히 안내드리고 싶습니다. 감사합니다.

HYEDO FLOWER STUDIO
혜도 드림

We bought a flight ticket to Dublin but can’t find it now .
Please contact us , some informations :
Flight from Geneva to Dublin
7 February 2026
Dublin to Geneva
21 February 2026

For our son , Xavier Fèche ,13 years old .

Thank you

SEO YOON KYOUNG’s Query
I stayed in room 1248 from January 16th to January 19th 17. I left an electric shaver in the room. I ask for your confirmation
====================
I found it.
Thank you.

Hello Klook Support Team,
I am writing to ask for your assistance regarding a Klook ticket that was originally booked through a travel agency.
The travel agency sent me the ticket as a PDF file. Unfortunately, I only previewed the file in WeChat and did not download or save it. The file has now expired, and I can no longer access the QR code.
I have already contacted the travel agency, but they informed me that they no longer have access to the original booking details. Therefore, I am reaching out to Klook directly for help.
Here is the information I currently have:
Ticket code: 1050
Activity / attraction name:universal Studio Japan
Intended date of use: 2026.01.06-2026.04.05
Although I am not the original purchaser on Klook, I am the ticket holder. I would like to kindly ask if it is possible to:
Reissue the ticket PDF, or
Regenerate the QR code, or
Advise if there is any other way to retrieve or validate this ticket.
Please let me know if any additional information is required. I would be very grateful for your assistance.
Thank you very much for your time and support.

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Dear Amadeus Sales Team,

My name is Emmanuel Cunningham, and I am writing to inquire about obtaining Amadeus
Office ID (PCC) for a travel agency to be operated in Lithuania.

We are already in the process of setting up our operations and have obtained our Lithuania
Travel Agent Licence and would like to understand the cost of getting Amadeus Office ID

for connecting to Amadeus as a travel agency in Lithuania / the Baltic region.

What we have achieved so far:

 We have the Travel Agency License No. KA-380 (you can check it here
https://www.licencijavimas.lt/lis-epp-app/public/licenceSearch )
 Our Staff (2) are fully Accredited and licensed by IATA

 Our Company is legally registered in Lithuania with Company Code: 306658848
 Our Official website live and still updating https://cunninghamglobaltravels.com

Our intention is to offer flight bookings and ticketing, with the possibility of expanding to
hotels and other travel services in the future.

Kindly let me know the next steps or direct me to the appropriate sales representative for Lithuania / the Baltics. I would be happy to provide any additional information required.

Thank you for your time and support. I look forward to your response.

Kind regards,
Emmanuel Henry Cunningham
CEO
UAB Cunningham Global Travel European Group of Company

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Job available hai sir

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