XINYUE XU’s Query
Hello Klook Support Team,
I am writing to ask for your assistance regarding a Klook ticket that was originally booked through a travel agency.
The travel agency sent me the ticket as a PDF file. Unfortunately, I only previewed the file in WeChat and did not download or save it. The file has now expired, and I can no longer access the QR code.
I have already contacted the travel agency, but they informed me that they no longer have access to the original booking details. Therefore, I am reaching out to Klook directly for help.
Here is the information I currently have:
Ticket code: 1050
Activity / attraction name:universal Studio Japan
Intended date of use: 2026.01.06-2026.04.05
Although I am not the original purchaser on Klook, I am the ticket holder. I would like to kindly ask if it is possible to:
Reissue the ticket PDF, or
Regenerate the QR code, or
Advise if there is any other way to retrieve or validate this ticket.
Please let me know if any additional information is required. I would be very grateful for your assistance.
Thank you very much for your time and support.
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