Najib Al Saddawi’s Query
Hello !
First I would like to thank you for a nice Prague in which I stayed five days.
On the day of returning home , in Praha station, I waited in front of the monitor which showed the departure time and the platform. Just less than 20 minutes before the journey, the monitor showed that the train Nr.174 Praha - Berlin was on platform (6) . I quickly went there in order to reach my train, but when I got there , the information was not correct . I had then only a few minutes left to reach my train - what should I do ? But I was lucky that I found a train conductor who told me that the ( Platform ) has been changed to Nr.(4)
Could you imagine how difficult for me as an old man was the situation ?
I really would like to visit Praha again and if I will take the train the next time , so I ask you to find a solution to this problem . And I would also like to ask : Couldn't the one who was responsible for the monitor ,waited for another few minutes before he or she gave the correct information.
Thank you in advance !
Najib Al Saddawi
alsaddawinajib@gmail.com
Reply: Dear Mr. Al Saddawi,
Thank you very much for your message and for sharing your experience with us. We’re delighted to hear that you enjoyed your stay in Prague, but we sincerely regret the inconvenience you faced at Praha station regarding the incorrect platform information for train no. 174 to Berlin.
We understand how stressful such a situation can be, especially when time is limited and information changes close to departure. Please be assured that we continuously work to ensure our departure boards and announcements reflect the most accurate and up-to-date information. Occasionally, last-minute operational changes may occur due to train scheduling or safety reasons, and we regret any confusion this may have caused.
Your feedback has been shared with the responsible department to help improve communication and reduce such occurrences in the future.
We truly appreciate your understanding and hope to welcome you again for a smoother and more comfortable journey next time.
