What is Sokos Hotels’ loyalty program?

Kasongo mulume’s Query

Hello, I need help recovering my Pinduoduo account. My old phone is damaged, and I can’t receive the verification code on the new phone. Please assist me in accessing my account. Thank you.

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Cheong Lai See’s Query

I am planning to buy the Northern Kyushu Rail Pass (5-Day) for my upcoming trip to Japan. However, I will renew my passport soon, and the passport number will change after I purchase the pass. If I buy the pass now using my current passport number, can I still redeem and use it later with my new passport after renewal? Will it be acceptable to show both passports (old and new) when I exchange the pass in Japan?

Reply: Yes — you can redeem and use the pass even if your passport number changes after purchasing the voucher, provided you bring both the old and new passports and can show that the voucher was purchased under the old passport number.

Avraham Vainberg’s Query

I bought train ticket from Seoul to Busan and back . I asked for Wheelchair accessibility seat . They booked me tickets but ignore my needs . What can I do ? Do you have customer service desk at Seoul station ?

Reply: Hello, Thank you for contacting us. We are very sorry to hear about the inconvenience you experienced when booking your tickets from Seoul to Busan. All KTX trains are equipped with wheelchair-accessible areas and restrooms, and we always do our best to accommodate passengers with mobility needs. In some cases, however, wheelchair seats may be limited and must be reserved in advance. If your ticket does not currently include a wheelchair-accessible seat, please contact our Customer Service Center as soon as possible with your booking details so we can review and assist you.

Andrew Arzymanow’s Query

I made reservation F7CF3449 today for a tour tomorrow and after it was confirmed by Withlocals the host contacted me said she cannot make it. It’s less than 24 hours to the tour so if I cancel I might lose my deposit. Can I cancel and still receive my deposit ? Please advise. Thank you.

Reply: Hello, Thank you for reaching out to us, and we’re very sorry to hear about your experience. If your local host is unable to conduct the tour, please rest assured that you will not lose your deposit or any payment. In such cases, the cancellation is treated as host-initiated, and you are fully entitled to a full refund or a free rebooking with another host of your choice. Please cancel the booking through your Withlocals account, and our system will process the refund automatically once the cancellation is confirmed as host-initiated. If you prefer, our support team can also handle this directly for you. Kindly reply with your booking reference (F7CF3449) and we’ll make sure your refund or rebooking is arranged right away. We sincerely apologize for the inconvenience and appreciate your understanding.

Suzanne Ryan’s Query

Can I please request an email address for head office customer service.

Reply: Hello, Thank you for getting in touch with us. You can reach Motel One Head Office Customer Service Team by email at: service@motel-one.com Please include your booking details and the name of the Motel One location in your message so team can assist you as quickly as possible.

Hussein Salim Balfaqih’s Query

Hello, I'm a Yemeni civilian well I have Redmi Note 8 Pro China ROM I'd like to purchase in-game like Game for peace however it asks me for Health System Real-ID Check how can I do it ? My wechat is verified + Alipay verified And whenever I get QQ Music VIP from lucky spin using 500 gold coins I can't only download 4 songs. Please I don't know what to do although I really want to support you and donate but I can't have what I want!

Reply: Thank you for reaching out to us and for your continued support — we truly appreciate it. Regarding the Real-ID Health System verification, this process is managed under China’s gaming and content regulations and requires a verified Chinese national ID number. At this time, overseas users (including those with verified WeChat or Alipay accounts) are unfortunately not able to complete Real-ID verification unless they possess a valid Chinese ID. For your QQ Music VIP issue, please note that VIP access or rewards obtained from events (such as lucky spins) may come with limited privileges — for example, partial song download rights. Full download and streaming access are only available through a regular paid VIP subscription purchased directly within the QQ Music app.

Aliyu husaini’s Query

Please my wechat is restricted i can send messages

Reply: Thank you for contacting Support. We understand that your account is restricted and you’re unable to send messages. Our team is currently arranging a call to assist you further with this issue. Please keep your phone available and ensure that your contact details are up to date so we can reach you promptly. We appreciate your patience and will be in touch shortly.

Najib Al Saddawi’s Query

Hello ! First I would like to thank you for a nice Prague in which I stayed five days. On the day of returning home , in Praha station, I waited in front of the monitor which showed the departure time and the platform. Just less than 20 minutes before the journey, the monitor showed that the train Nr.174 Praha - Berlin was on platform (6) . I quickly went there in order to reach my train, but when I got there , the information was not correct . I had then only a few minutes left to reach my train - what should I do ? But I was lucky that I found a train conductor who told me that the ( Platform ) has been changed to Nr.(4) Could you imagine how difficult for me as an old man was the situation ? I really would like to visit Praha again and if I will take the train the next time , so I ask you to find a solution to this problem . And I would also like to ask : Couldn't the one who was responsible for the monitor ,waited for another few minutes before he or she gave the correct information. Thank you in advance ! Najib Al Saddawi alsaddawinajib@gmail.com

Reply: Dear Mr. Al Saddawi, Thank you very much for your message and for sharing your experience with us. We’re delighted to hear that you enjoyed your stay in Prague, but we sincerely regret the inconvenience you faced at Praha station regarding the incorrect platform information for train no. 174 to Berlin. We understand how stressful such a situation can be, especially when time is limited and information changes close to departure. Please be assured that we continuously work to ensure our departure boards and announcements reflect the most accurate and up-to-date information. Occasionally, last-minute operational changes may occur due to train scheduling or safety reasons, and we regret any confusion this may have caused. Your feedback has been shared with the responsible department to help improve communication and reduce such occurrences in the future. We truly appreciate your understanding and hope to welcome you again for a smoother and more comfortable journey next time.

What is Sokos Hotels’ loyalty program?