Customer Queries

I Am Aman From India I am Immigration Agent You hire My clients

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Hi, I am unable to add new friends or scan QR code to add connection. Also, Unable to change profile picture. Please help on this.
WeChat ID: manju_baloji

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Hello, I purchased a ticket through you to Barcelona from Vienna on November 12, 2025, at 6:20 a.m. However, I am unable to check in online and do not know how to proceed. I wrote to bot support, followed their instructions, but it still does not work, and no one is responding on your website either. Could you help me with this? My booking reference (PNR) is UMC2NW and my name is Rastislav Rosinský.
Thank you and have a nice day.

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Is there a contact for the archives department where I could ask for footage from a Mandela foundation concert livestreamed by livestream.com in 2009?

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G’day,
My name is Fabio and i’m writing you from italy.
I’ve got a passion for art and canvass, movie.
If you are interested could i candidate for a new Job experience and a potential co-operation in different vacancies If you are hiring (promoter and to organize events and open with these movies kpop demon hunter, scarlet, paripi koumei, claymore, legend of korra, Nadia and blue water, the glassworker in different countries and searching for new locations, sponsors).
I hope that My idea could be interesting for the ceo.
Best regards

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I want to cancel my prime subscription

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Where are my Tickets? No email and no SMS received
Reference ID 1243367899

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Subject: Request to Correct Email Address and Resend Travel Documents — Booking No. 3049829146

Dear Sir or Madam,

I am writing regarding my booking (Booking No.: 3049829146). An incorrect email address was provided at the time of booking, and I have therefore not received the travel documents. The booking has been fully paid.

Flight details:

• Outbound: Vienna → Buenos Aires, 05/11
• Return: Buenos Aires → Vienna, 19/11

My correct personal details:
Name: MMag. Karin Silvina Hiebaum de Bauer
Phone: +43 676 370 3639
Address: Lechnerstraße 2/4/2/26, 1030 Vienna

Please update the email address on my booking and resend the travel documents to the following email address: [please insert your correct email address here].

If you require any further information or identity verification, please contact me at the phone number above.

Thank you for your assistance.

Kind regards,

MMag. Karin Silvina Hiebaum de Bauer

Reply: Thank you for your message. A call back has been initiated regarding your request to update the email address and resend the travel documents for Booking No. 3049829146. Our team will contact you shortly to verify the details and assist further.

I found one of your films’ images posted by DHS using a screenshot from The Patriot on BlueSky to promote their hateful agenda.
You should check it out. I saved it if there is someone I can send it to.

Reply: Thank you for bringing this to our attention. We take the misuse of our content very seriously. Please send the saved image and any related details to copyright@columbuspictures.com so our team can review and take appropriate action. We appreciate your vigilance and support.

Sehr geehrte Damen und Herren,

hiermit möchte ich meine Flugbuchung mit der Buchungsnummer X5VS9U, die am 25.10.2025 auf den Namen TAREK ALAWAD vorgenommen wurde, stornieren.
Der Flug war für den 14.11.2025 von Beirut nach Düsseldorf gebucht.

Bitte bestätigen Sie mir die Stornierung sowie die Informationen über eventuell anfallende Stornogebühren oder Rückerstattungen.

Vielen Dank für Ihre Unterstützung.

Mit freundlichen Grüßen .

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what do you need to withdraw bitcoin

Reply: Please provide us with your valid phone number to better assist you

Hello! I am trying to reserve a ticket from Hakata to Huis Ten Bosch (this one I was able to find) but the return trip from Huis Ten Bosch there seems to be a problem as I cannot seem to find a ticket which departs at 18:30, the earliest available was around 19:00. Can you please help me reserve a two way ticket (Hakata-Huis Ten Bosch (8:30 am) and Huis Ten Bosch to Hakata (6:30 pm) for November 21, 2025 and for three adults. Thank you!

Reply: Thank you for your inquiry regarding train reservations from Hakata to Huis Ten Bosch on November 21, 2025. The Limited Express Huis Ten Bosch operates several services daily. Based on the current timetable, the earliest available departure from Hakata is at 08:39, arriving at Huis Ten Bosch at 10:22. The next departure is at 09:32, arriving at 11:23. Unfortunately, there are no trains departing Hakata at 08:30. Additionally, the return trip from Huis Ten Bosch to Hakata is available at 18:45, arriving at 20:36. There are no trains departing at 18:30. Please note that train schedules are subject to change, and it's advisable to check closer to your travel date for the most accurate information. To assist you further with your reservation, please provide the following details: Full names of all passengers Preferred seating (reserved or unreserved) Any specific requirements (e.g., wheelchair access) Once we have this information, we can proceed with your reservation. We look forward to assisting you with your travel plans.

Hello, I need help recovering my Pinduoduo account.
My old phone is damaged, and I can’t receive the verification code on the new phone.
Please assist me in accessing my account.
Thank you.

Reply: Thank you for contacting us to help you. We’re sorry to hear about the difficulty accessing your account. Since your old phone is damaged and you cannot receive verification codes on your new phone, please follow these steps to recover your account: Open the Pinduoduo app and go to the Login page. Tap “Forgot Password / Cannot Receive Code”. Choose “Phone Number or Email Recovery” and follow the on-screen instructions. You may need to provide: Your registered phone number or email Your Pinduoduo ID (if known) Any previous order or account information to verify your identity If you are still unable to recover your account, please reply to this message with: Your registered phone number (last 4 digits) Your Pinduoduo ID (if available) A brief description of your issue Our support team will assist you in verifying your identity and restoring access to your account as soon as possible. Thank you for your patience and understanding.

I am planning to buy the Northern Kyushu Rail Pass (5-Day) for my upcoming trip to Japan. However, I will renew my passport soon, and the passport number will change after I purchase the pass. If I buy the pass now using my current passport number, can I still redeem and use it later with my new passport after renewal?

Will it be acceptable to show both passports (old and new) when I exchange the pass in Japan?

Reply: Yes — you can redeem and use the pass even if your passport number changes after purchasing the voucher, provided you bring both the old and new passports and can show that the voucher was purchased under the old passport number.

I bought train ticket from Seoul to Busan and back . I asked for Wheelchair accessibility seat . They booked me tickets but ignore my needs . What can I do ? Do you have customer service desk at Seoul station ?

Reply: Hello, Thank you for contacting us. We are very sorry to hear about the inconvenience you experienced when booking your tickets from Seoul to Busan. All KTX trains are equipped with wheelchair-accessible areas and restrooms, and we always do our best to accommodate passengers with mobility needs. In some cases, however, wheelchair seats may be limited and must be reserved in advance. If your ticket does not currently include a wheelchair-accessible seat, please contact our Customer Service Center as soon as possible with your booking details so we can review and assist you.

I made reservation F7CF3449 today for a tour tomorrow and after it was confirmed by Withlocals the host contacted me said she cannot make it. It’s less than 24 hours to the tour so if I cancel I might lose my deposit. Can I cancel and still receive my deposit ? Please advise. Thank you.

Reply: Hello, Thank you for reaching out to us, and we’re very sorry to hear about your experience. If your local host is unable to conduct the tour, please rest assured that you will not lose your deposit or any payment. In such cases, the cancellation is treated as host-initiated, and you are fully entitled to a full refund or a free rebooking with another host of your choice. Please cancel the booking through your Withlocals account, and our system will process the refund automatically once the cancellation is confirmed as host-initiated. If you prefer, our support team can also handle this directly for you. Kindly reply with your booking reference (F7CF3449) and we’ll make sure your refund or rebooking is arranged right away. We sincerely apologize for the inconvenience and appreciate your understanding.

Can I please request an email address for head office customer service.

Reply: Hello, Thank you for getting in touch with us. You can reach Motel One Head Office Customer Service Team by email at: service@motel-one.com Please include your booking details and the name of the Motel One location in your message so team can assist you as quickly as possible.

Hello, I’m a Yemeni civilian well I have Redmi Note 8 Pro China ROM I’d like to purchase in-game like Game for peace however it asks me for Health System Real-ID Check how can I do it ? My wechat is verified + Alipay verified And whenever I get QQ Music VIP from lucky spin using 500 gold coins I can’t only download 4 songs. Please I don’t know what to do although I really want to support you and donate but I can’t have what I want!

Reply: Thank you for reaching out to us and for your continued support — we truly appreciate it. Regarding the Real-ID Health System verification, this process is managed under China’s gaming and content regulations and requires a verified Chinese national ID number. At this time, overseas users (including those with verified WeChat or Alipay accounts) are unfortunately not able to complete Real-ID verification unless they possess a valid Chinese ID. For your QQ Music VIP issue, please note that VIP access or rewards obtained from events (such as lucky spins) may come with limited privileges — for example, partial song download rights. Full download and streaming access are only available through a regular paid VIP subscription purchased directly within the QQ Music app.

Please my wechat is restricted i can send messages

Reply: Thank you for contacting Support. We understand that your account is restricted and you’re unable to send messages. Our team is currently arranging a call to assist you further with this issue. Please keep your phone available and ensure that your contact details are up to date so we can reach you promptly. We appreciate your patience and will be in touch shortly.

Hello !
First I would like to thank you for a nice Prague in which I stayed five days.
On the day of returning home , in Praha station, I waited in front of the monitor which showed the departure time and the platform. Just less than 20 minutes before the journey, the monitor showed that the train Nr.174 Praha – Berlin was on platform (6) . I quickly went there in order to reach my train, but when I got there , the information was not correct . I had then only a few minutes left to reach my train – what should I do ? But I was lucky that I found a train conductor who told me that the ( Platform ) has been changed to Nr.(4)
Could you imagine how difficult for me as an old man was the situation ?
I really would like to visit Praha again and if I will take the train the next time , so I ask you to find a solution to this problem . And I would also like to ask : Couldn’t the one who was responsible for the monitor ,waited for another few minutes before he or she gave the correct information.
Thank you in advance !
Najib Al Saddawi
alsaddawinajib@gmail.com

Reply: Dear Mr. Al Saddawi, Thank you very much for your message and for sharing your experience with us. We’re delighted to hear that you enjoyed your stay in Prague, but we sincerely regret the inconvenience you faced at Praha station regarding the incorrect platform information for train no. 174 to Berlin. We understand how stressful such a situation can be, especially when time is limited and information changes close to departure. Please be assured that we continuously work to ensure our departure boards and announcements reflect the most accurate and up-to-date information. Occasionally, last-minute operational changes may occur due to train scheduling or safety reasons, and we regret any confusion this may have caused. Your feedback has been shared with the responsible department to help improve communication and reduce such occurrences in the future. We truly appreciate your understanding and hope to welcome you again for a smoother and more comfortable journey next time.
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