Dear Shenzhen Airlines Customer Service Team,
Good day.
My name is Lovely Fresaly Constantino. I am writing to respectfully request the official airline-issued PNR (Passenger Name Record) or any flight reference number generated directly by Shenzhen Airlines for our booking, which was made through the Airpaz booking platform.
Please find our complete booking details below for your reference:
Booking Platform: Airpaz
Booking Date: January 2, 2026
Third-Party Booking Codes Provided: QDXLWN and PD1D51
AirPass Code: 1034094633
Flight Details:
Shanghai to Shenzhen
Flight Number: ZH9528
Departure: March 12, 2026 at 22:05
Arrival: March 13, 2026 at 00:50
Shenzhen to Manila
Flight Number: ZH205
Departure: March 13, 2026 at 23:25
Arrival: March 14, 2026 at 01:40
This is a connecting flight, and we will have a layover in Shenzhen of approximately 22 hours and 35 minutes.
Passengers:
Lovely Fresaly Constantino
Frederick Constantino
Resalina Constantino
Destiny Hope Azarraga
Mark Anthony Vergara
Shania Michaela Constantino
Steven Sky Blasselle
We would like to inform you that the booking codes provided by the third-party platform are not working on the “Manage Booking” section of your website, which is why we are unable to view or manage our reservation directly with the airline.
For this reason, we kindly request your assistance in providing the PNR or any official booking reference issued directly by Shenzhen Airlines, along with confirmation of our flight details from your system.
Additionally, we would like to inquire about our eligibility for a free transit hotel accommodation during our long layover in Shenzhen. This request is particularly important as our group includes a child and a senior citizen, and we understand that an airline-issued PNR is required to apply for this service.
Thank you very much for your time and kind assistance. We look forward to your confirmation and guidance on how we may proceed.
Kind regards,
Lovely Fresaly Constantino