Dear HYBE Team,
I hope you don’t mind me reaching out.
First of all, I just wanted to say how much admiration I have for the incredible artists and opportunities your company creates for fans around the world. Music means so much to young people, and the happiness and inspiration your artists bring genuinely creates lifelong memories.
I know you likely receive thousands of messages every day, and I completely understand there are many people who need help far more than I do. I honestly hesitated to even send this, but as a mum, I thought I would take the chance in case there was any possibility of help or advice.
My daughter is turning 11, and her absolute dream is to see KATSEYE in London for her birthday. During the general sale, I actually managed to get tickets into my basket ready to purchase, but the AXS website crashed and removed me from checkout completely. When I rejoined the queue, there were around 57,000 people ahead of me, and sadly I never managed to secure tickets.
Since then, I’ve spent hours every day searching for any possible option, but the only tickets left are resale tickets around £1000, which I simply cannot afford.
I completely understand if nothing can be done, and I’m not expecting anything at all. I just hoped there may possibly be cancellations, released tickets, competitions, guest list opportunities, or any advice your team could offer.
Seeing her experience this concert for her birthday would honestly mean the world to me, and I thought it was worth trying as a last resort in case a miracle could happen.
Thank you so much for taking the time to read my message and for all the joy your artists bring to fans everywhere.
Wishing you and your team all the very best.