John McCue's Query - Contacts For Customer

John McCue’s Query

Hello,
In reference to booking Shinkansen tickets from Tokyo central to Kyoto central stations on Sunday March 29th 2026.
Mr reservation number is 2039 for 2 people car 8 seat 17d & 17c
My ID number is 2404261775
I was charged £153.25 (132132 yen) at time of booking on my starling card ref JRC Shinkansen
Transaction receipt number 93025771
I have also been charged £153.82 (32252 yen) today ref JRC Smart ex
Could you please advise why this charge has happened as I have not booked any other tickets.
Please can you please refund or cancel pending transaction amount and please reply via e-mail to themccues@btinternet.com that the refund has been processed.
I have checked my account and there is only 1 booking as there should be.
Kind regards,
Mr McCue

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John McCue’s Query