Joao Oliveira's Query - Contacts For Customer

Joao Oliveira’s Query

Hello,

I am contacting you regarding a reservation I recently made through your platform.

I completed the booking process for a flight, however:
– I was not charged on my card, and
– I did not receive any confirmation email.

At the same time, when I check my account, the reservation appears with the status “awaiting confirmation.”

I am unsure whether my booking was successfully processed or not, and this situation is causing concern, as I need to finalize my travel plans.

Could you please clarify the status of this reservation and confirm whether it is valid? If not, I would like guidance on how to proceed or complete the booking properly.

I would appreciate your assistance in resolving this issue as soon as possible.

Thank you in advance.

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Joao Oliveira’s Query