Elif Narin’s Query
Dear Booking.com Support,
My reservation number is *******.
When I checked in at the hotel, I was asked to pay 1201.05 PLN for my stay. I paid this amount at check-in.
However, my bank informed me that the same amount had already been charged to my card previously and had already been deducted from my account.
I discussed this with the hotel reception. They informed me that they cannot see any previous payment in their system and asked me to contact Booking.com so that, if a payment was received, Booking.com could confirm it with the hotel.
The hotel also provided me with the following note:
“Please confirm verification of this card in reservation. Any extra payment was not made.”
Could you please verify whether a payment had already been processed for this reservation and clarify the payment status?
If a previous payment exists, I kindly ask Booking.com to contact the hotel directly to resolve this issue and avoid a duplicate charge.
Thank you for your assistance.
Would you please confirm also that this e-mail has reached you.
Kind regards,
Elif Narin
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