Hello.
I am trying to register my Shinhan Bank card to Coupang Pay, but I received a message that my identity information is already registered under another Coupang account.
The account appears to be associated with the email address ascarismc@gmail.com (which is my old account). However, when I try to log into that account, the account requires phone verification with a phone number ending in 0000, which is not my current phone number and I cannot access it.
As a result, I am unable to log in to the old account or register my payment method on my current account.
Could you please help me update the phone number on the old account or remove my identity information from that account after verifying my identity?
I can provide my ARC information, name, date of birth, and current phone number for verification.
Thank you.