Region / Service | Phone Number | Notes |
---|---|---|
Corporate Office (Headquarters) | (262) 309-6610 | Main headquarters line in West Bend, WI |
Customer Service / General Inquiries | (800) 236-5010 | Toll-free line for customers |
Claims Reporting | (877) 922-5246 | 24/7 claim-reporting service |
Billing & Payments | (800) 236-5002 | For payment questions and account billing |
Fax (Corporate) | (262) 334-9109 | Fax line for corporate documents |
West Bend Mutual is a U.S. mutual insurance company founded in 1894. Headquartered in West Bend, Wisconsin, it provides property & casualty insurance for homes, autos, businesses, farms, and specialty risks. It works through a network of independent insurance agencies and is known for financial strength and customer-focused service.
Owned by its policyholders (mutual structure), not shareholders.
Offers personal lines (auto, home, condo, renters), business insurance, farm coverage, umbrella liability, and specialty products.
Strong financial ratings and stability over many decades.
Operates primarily in the Midwest and across multiple states via agencies.
Emphasis on underwriting discipline, risk management, and limiting volatility.
Community involvement and reputation for doing business well with both customers and agents.
Multiple channels for claims reporting, including 24/7 service.