No official phone number is provided. There is no customer care number or even email.. except automated messages
Once the top player in India’s crypto exchange market, now in decline following a high-profile hack in July 2024 where $235 million was stolen. The platform ceased operations shortly thereafter, and its future remains uncertain.
Founded in 2018 by Nischal Shetty, Siddharth Menon, and Sameer Mhatre under the corporate entity Zanmai Labs in Mumbai, India.([turn0search11])
Key Features & Reach:
Over 16 million users, offering access to 350+ cryptocurrencies and tokens via spot trading, INR P2P, and API access.(‘About WazirX’ page)
Acquired certain assets by Binance in 2019—helping integrate a fiat gateway—though Binance does not own equity in WazirX itself.
Seen as a trusted platform with emphasis on security, KYC/AML compliance, and financial inclusion.
Security Incident:
In July 2024, WazirX suffered a major hack losing ~$235M by the Lazarus Group, resulting in halted withdrawals and halted operations.
Post-hack, a socialized loss strategy was implemented, returning ~55% to users—sparked community backlash and transparency concerns.