| Service / Region | Phone Number | Notes |
|---|---|---|
| General Customer Service (Mexico) | +52 55 1102 8000 | Available 24/7 for booking and general inquiries. |
| General Customer Service (USA & Puerto Rico) | 1-855-865-2747 | Available 24/7 for booking and general inquiries. |
| Customer Service (Guatemala) | +502 2301 3939 | Available during business hours for general inquiries. |
| Customer Service (Costa Rica) | +506 4002 7462 | Available during business hours for general inquiries. |
| Customer Service (El Salvador) | +503 2504 5540 | Available during business hours for general inquiries. |
| Customer Service (Colombia) | +57 60 1744 327 | Available during business hours for general inquiries. |
| Customer Service (Peru) | +51 1644 9040 | Available during business hours for general inquiries. |
| Customer Service (Honduras) | +504 2202 7900 | Available during business hours for general inquiries. |
| WhatsApp Chatbot | +52 55 5898 8599 | Available 24/7 for flight status, check-in, and other inquiries. |
| Volaris Help Center | Submit a ticket | For submitting inquiries and issues online. |
Volaris is a Mexican ultra-low-cost airline headquartered in Santa Fe, Álvaro Obregón, Mexico City. Established in 2005, Volaris operates a fleet of over 145 aircraft, serving more than 69 destinations across Mexico, the United States, and Central America. The airline is known for its competitive pricing and operates on a no-frills model, offering basic services with additional charges for extras. Volaris is the leading airline in the Mexican domestic airline market with a market share of 42% .