| Service / Region | Phone Number | Notes |
|---|---|---|
| General Customer Service (Mexico) | +52 81 8215 0150 | Available 24/7 for booking and general inquiries. |
| General Customer Service (USA) |
VivaAerobus, now operating under the brand Viva, is a major Mexican low-cost airline headquartered at Monterrey International Airport in Apodaca, Nuevo León, Mexico. Established in 2006, Viva is fully owned by Grupo IAMSA, Mexico’s largest bus company group. As of 2025, it is Mexico’s third-largest airline and the eleventh-largest in North America, offering over 160 routes to more than 50 destinations across Mexico, the United States, Central, and South America. Viva operates primarily on a point-to-point system with direct flights between mid-sized airports and a hub system, with Monterrey serving as its largest hub. The airline operates a fleet of over 111 aircraft, including Airbus A320 and A321 models.