No official phone numbers are published by VinDAX. All communications are through email and social channels.
VinDAX (also stylized as Vindax or Vin Digital Asset Exchange) is a centralized crypto-only exchange founded in 2019 and based in Vietnam. It gained attention for its extensive altcoin listings, flat trading fee structure, and native utility token (VD). Over time, its reputation has been affected by a significant security breach and reliability concerns.
Key Features
Spot-Only Trading: No margin, futures, or P2P markets — focused solely on spot trading.
Wide Asset Selection: Offers over 100–117 cryptocurrencies and approximately 135–176 trading pairs.
Flat and Tiered Fees:
Base maker/taker fee: 0.10%
Discounts tied to VD token holdings:
0–49,999 VD → 0.09%
50,000–99,999 VD → 0.08%
100,000–199,999 VD → 0.07%
Utility Token (VD): Used for fee discounts and platform incentives.
Security Features: Includes two-factor authentication, anti-phishing codes, cold storage for assets, and KYC for higher withdrawal limits.
Extra Services: Offers basic and advanced trading modes, savings/flexible saving options, a launchpad for IEOs, and API connectivity.
Mobile & Desktop Support: Access via apps (iOS, Android) or desktop — though user feedback reports occasional performance issues.
No Fiat Onboarding: Deposits and withdrawals are limited to cryptocurrencies only.
Security Incident: Suffered a major hack in November 2019, resulting in an estimated $500,000 loss across multiple tokens. The breach undermined user trust and raised serious security questions.