No official phone numbers are published by VALR. All communications are through email and social channels.
VALR is a fully licensed South African cryptocurrency exchange, established in 2018 and headquartered in Johannesburg. Recognized as the largest crypto platform by trading volume in Africa, it serves over 1 million users—both retail and institutional—and is expanding globally with regulatory approvals in markets like Poland, Dubai, and Mauritius.
Regulatory Credentials: Holds authorization from South Africa’s Financial Sector Conduct Authority (FSCA), with further registrations underway or attained in Poland, Dubai, and Mauritius.
Wide Range of Products: Offers spot trading, margin (up to ~5×), perpetual futures, staking, lending with hourly yields, and a seamless swap feature.
Supported Assets: Enables trading on 75–100+ cryptocurrencies with 36–100+ trading pairs. Also, staking is available on select tokens like SOL, AVAX, and TRX.
Low Trading Fees: Offers maker rebates (~–0.01%) and taker fees between 0.05–0.10%; instant buy/sell commands carry fees around 0.75%. ZAR deposits are free; withdrawals cost approximately R150 (~US 8.50).
Mobile & Web Access: Available via user-friendly mobile apps (iOS & Android) and desktop interfaces, including advanced charting and tools.
Security Infrastructure: Maintains 90%+ of assets in cold storage, enforces 2FA, and segregates fiat funds. While secure, proof-of-reserves audits are not publicly available.
Liquidity & Volume: Processes high trading volumes, particularly in ZAR markets like BTC/ZAR, USDT/ZAR, and more.
Promotions & Campaigns: Includes referral rewards (up to 30% commission), regular trading competitions, and potentially copy-trading contests via API engagement.