| Region / Service | Phone Number | Notes |
|---|---|---|
| General Customer Service | 1-800-860-4862 | ((Available Mon–Fri: 7 a.m. – 8 p.m. CT, Sat: 8 a.m. – 5 p.m. CT) |
| Online & Mobile Banking Support | 1-800-699-8702 | Regional support line |
| Credit Card Customer Service | 1-800-821-5184 | Ask for Commercial Banking |
| Mortgage Customer Service | 1-800-449-9829 | 24/7 automated support |
| Business Banking Support | 1-866-837-1859 | Regional support line |
| Commercial & Institutional Banking | 1-816-860-7000 (Kansas City HQ) | Regional support line |
| Report Lost/Stolen Debit or ATM Card | 1-866-837-1859 | 4/7 automated support |
| Wealth Management & Trust Services | 1-816-860-7000 | Regional support line |
| TTY/TDD for Hearing Impaired Customers | Dial 711, then provide 1-800-860-4862 | Regional support line |
UMB Bank, n.a. is a subsidiary of UMB Financial Corporation (NASDAQ: UMBF), a diversified financial services holding company headquartered in Kansas City, Missouri. Founded in 1913 as City Center Bank, the institution was renamed UMB (United Missouri Bank) in 1969 and has since expanded into a strong regional financial institution serving clients across the Midwest, Southwest, and Mountain West.
UMB Bank is recognized for its commercial banking expertise, healthcare banking, asset management, and institutional services, alongside traditional retail banking. It operates in states such as Missouri, Kansas, Colorado, Oklahoma, Texas, Arizona, Nebraska, and Illinois, with a growing national presence through specialized services.
Today, UMB Bank manages over $40 billion in assets and employs thousands of professionals across its footprint.
Personal Banking: Checking, savings, CDs, IRAs, credit cards, auto loans, personal loans, and mortgages.
Business & Commercial Banking: Treasury management, SBA loans, equipment financing, and commercial real estate lending.
Wealth Management: Investment advisory, trust services, estate planning, and retirement solutions.
Institutional Banking: Healthcare services, investor solutions, and asset servicing.
Digital Banking: UMB Online Banking, UMB Mobile app, eStatements, and Zelle® for instant transfers.
Specialized Services: UMB is well-known for healthcare and institutional banking, serving hospitals, nonprofits, and investment managers.
UMB Bank emphasizes relationship-driven banking with a focus on personalized service, community engagement, and long-term financial planning.