| Region / Service | Phone Number | Notes |
|---|---|---|
| General Customer Service (Personal Banking) | 1-844-487-8478 | (Available Mon–Fri: 8 a.m. – 8 p.m. ET, Sat: 8 a.m. – 5 p.m. ET) |
| Automated Phone Banking (24/7) | 1-800-BANK-BBT (1-800-226-5228) | Regional support line |
| Credit Card Customer Service | 1-844-487-8472 | Regional support line |
| Mortgage Customer Service | 1-800-634-7928 | Regional support line |
| Small Business Banking Support | 1-877-279-3083 | 24/7 automated support |
| Commercial Banking: Contact through relationship managers or | 1-866-833-2617 | Regional support line |
| Truist Wealth / Private Banking | 1-866-732-9712 | Regional support line |
| Insurance (Truist Insurance Holdings) | 1-866-553-3482 | Available 24/7 |
| Lost or Stolen Debit/Credit Card | 1-844-487-8473 | 24/7 support |
Truist Bank is one of the largest banks in the United States, headquartered in Charlotte, North Carolina. It was created in December 2019 following the merger of BB&T (Branch Banking and Trust Company) and SunTrust Banks, Inc., two well-established Southeastern banks. The merger formed the sixth-largest U.S. bank by assets, with more than $500 billion in assets as of recent reports.
Truist operates across the Southeastern and Mid-Atlantic regions of the U.S., with approximately 2,000 branches and 3,000 ATMs, serving over 15 million households.
The bank combines BB&T’s strong community banking tradition with SunTrust’s digital banking and wealth management expertise, making Truist a major competitor in both retail and commercial banking.
Personal Banking: Checking accounts, savings accounts, CDs, debit cards, credit cards, mortgages, personal loans, auto loans, and home equity lines of credit.
Small Business Banking: Checking, lending, SBA loans, merchant services, payroll, and treasury solutions.
Commercial & Corporate Banking: Financing, treasury management, institutional lending, commercial real estate services.
Wealth Management (Truist Wealth): Investment management, trust and estate planning, retirement planning.
Insurance (Truist Insurance Holdings): One of the largest insurance brokerage firms in the U.S.
Digital Banking: Online banking, mobile app, Zelle®, digital wallets, AI-powered customer support (Truist Assist).
Truist has also invested heavily in technology and community programs, including a $60 billion community benefits plan to support affordable housing, small business growth, and financial education initiatives.