| Region / Service | Phone Number | Notes |
|---|---|---|
| Member Support / General Health Insurance | 0800 800 181 | Toll-free NZ wide, Mon-Thu 8:00-17:00, Fri 9:00-16:30 |
| From Overseas or Outside NZ | +64 9 979 9212 | Members calling from abroad |
| Join / New Policy Enquiries | 0800 100 555 | General policy-joining enquiries |
| Employer / Corporate Health Partnerships | 0800 438 268 | Joining via employer programmes |
| Head Office Address (Auckland) | Level 1, Te Kupenga, 155 Fanshawe Street, Auckland 1010 | Physical headquarters location |
| Postal Address | Private Bag 99934, Newmarket, Auckland 1149 | Mailing address for general correspondence |
Southern Cross Health Society (also called Southern Cross Medical Care Society) is a non-profit friendly society in New Zealand. It is the country’s largest private health insurer. It also has operations in hospitals, specialist health care, travel insurance, pet insurance, and wellness programmes. The society is part of the broader “Southern Cross group,” which includes charitable trusts and health service subsidiaries.
Wide range of insurance offerings: Private health cover, travel insurance, pet insurance, corporate wellness programmes.
Non-profit / friendly society status: operates to serve members rather than generate profit.
Strong market presence: large share of private health insurance market in NZ.
Affiliated provider network: contracts with specialists, hospitals, clinics at agreed rates for certain treatments.
Integrated health services: owns or partners with hospitals, rehabilitation, physio, and specialist centres.
Accessibility tools: has digital tools for claims, approvals, managing policy details via member portal.
Social / community orientation: part of charitable trust; reinvests in health infrastructure, scholarships, access programmes.