| Region / Service | Phone Number | Notes |
|---|---|---|
| Head Office (Hong Kong) | +852 2599 3000 | Corporate headquarters |
| Hong Kong Reservations | +852 3069 1999 | Main booking line |
| China Reservations | +86 10 6505 8888 | Beijing office |
| Singapore Reservations | +65 6235 1666 | Singapore support |
| USA Reservations | +1 866 565 5050 | Toll-free North America line |
| UK Reservations | +44 207 333 8899 | London regional office |
| Australia Reservations | +61 2 9250 6000 | Sydney office |
| Middle East Reservations | +971 4 405 8888 | Dubai support office |
| Japan Reservations | +81 3 6739 7888 | Tokyo office |
Shangri-La Group is a leading global hospitality company founded in 1971 and headquartered in Hong Kong (HK).
It operates more than 100 luxury hotels and resorts under several brands, with strong presence in Asia-Pacific, the Middle East, North America, and Europe.
The group is renowned for its luxury service, Asian hospitality philosophy, and iconic properties such as the Shangri-La Hotel Singapore and Shangri-La The Shard London.
Operates 100+ hotels and resorts worldwide.
Main brands include:
Shangri-La Hotels & Resorts (luxury flagship)
Kerry Hotels (contemporary upscale)
Hotel Jen (midscale lifestyle)
Traders Hotels (business-focused)
Strong presence in China, Southeast Asia, and the Middle East.
Renowned for luxury resorts and iconic city hotels.
Loyalty program: Shangri-La Circle (formerly Golden Circle).
Focus on personalized Asian hospitality and luxury experiences.
Commitment to sustainability and corporate social responsibility.