| Region / Service | Phone Number | Notes |
|---|---|---|
| Headquarters (Glasgow, Scotland, UK) | +44 345 850 5505 | Main corporate and customer contact |
| Customer Support (General) | +44 345 850 5505 | Passenger information helpline |
| Assisted Travel (Reduced Mobility) | +44 800 912 2901 | Dedicated helpline for passengers with reduced mobility |
| Group Travel Bookings | +44 345 850 5505 | Support for group reservations |
| Lost Property | +44 345 850 5505 | Help with lost & found items |
ScotRail is the national passenger rail service of Scotland, providing intercity, regional, suburban, and commuter train services. Since 2022, ScotRail has been operated by Scottish Rail Holdings, owned by the Scottish Government. The company runs an extensive rail network across Scotland, linking major cities such as Glasgow, Edinburgh, Aberdeen, and Inverness, and connecting rural and coastal communities.
National Coverage – Operates the majority of passenger train services in Scotland.
Major Routes – Edinburgh–Glasgow corridor, Highland lines, Aberdeen, Dundee, and Inverness services.
Scenic Journeys – Famous routes like the West Highland Line and Far North Line.
Urban Commuter Services – Extensive services in the Central Belt (Glasgow/Edinburgh).
Digital Ticketing – Mobile app, smartcards, and online booking.
Onboard Amenities – Wi-Fi on most trains, catering on longer routes, and cycle spaces.
Sustainability – Investments in rail electrification and green energy initiatives.