Ponant

Phone Number & Contact Info

Region / Service	Phone Number	Notes
Corporate Office (France – Europe)	+33 4 88 66 64 00	Marseille headquarters
Customer Support (France – Europe)	+33 4 91 280 121	Reservations & guest services
Customer Support (USA – North America)	+1 888 400 1082	US & Canada reservations
Customer Support (UK – Europe)	+44 800 980 4027	UK bookings and support
Customer Support (Australia – Oceania)	+61 2 8311 0005	Australia regional office
Customer Support (International)	+33 4 88 66 64 00	Available worldwide

About & Ponant

Ponant is a French luxury cruise line headquartered in Marseille, France. Founded in 1988 by a group of French merchant navy officers, Ponant specializes in luxury expedition and yacht-style cruises. The line is renowned for its small-ship fleet, offering an intimate and refined experience focused on luxury, culture, and exploration. Ponant sails to destinations worldwide, including polar regions (Arctic and Antarctica), tropical islands, and cultural hotspots. Its fleet includes state-of-the-art vessels such as Le Commandant Charcot, the world’s first luxury hybrid electric polar exploration ship.

Key Features

Luxury Small-Ship Cruises – Elegant vessels with fewer passengers.
Global Destinations – Polar expeditions, Mediterranean, Asia, Africa, Oceania, and beyond.
French Hospitality – Strong focus on gastronomy, service, and culture.
Expedition Focus – Polar specialists, naturalists, and expert guides onboard.
Eco-Friendly Innovations – Hybrid electric ships and sustainable practices.
Luxury Amenities – Spa, fine dining, theater, infinity pools, and private balconies.
Enrichment Programs – Lectures, cultural immersion, and themed voyages.
Exclusive Partnerships – Collaborations with National Geographic and Smithsonian Journeys.

Faq about Ponant

Customer also Asked?

Raflyy’s Query

Hello help ser. My account authentication is lost and I can't log in. Can admin help me?

Reply: Yes, we can definitely help you with this. Please share your registered email address and any other details related to your account (such as username or last login date) through our secure support form so we can verify your ownership. Once verified, our team will assist you in restoring access to your account. Thank you for your patience.

WATI’s Query

I can't verify my Yex account because the name on my ID card only has 1 word.

Reply: Thank you for reaching out. We understand the difficulty you’re facing with verification because your ID contains only one name. Please upload your ID as it is, and also provide an additional supporting document (such as a utility bill, bank statement, or government-issued letter) that shows the same name. Yex team will review the documents, and if further clarification is needed, they will contact you directly.

Jeffrey R Stipe’s Query

I am requesting to delete my ID: ******* account in your website byex-us.com. Can you confirm when completed Thank you.

Reply: To proceed with the official deletion of your account ID: 82332860 on byex-us.com, we kindly ask you to follow the steps below: Submit a formal request – Please send an email to our support team at [support@byex-us.com] using the same registered email address linked to your account. Verify your identity – In your email, include your account ID, full name, and a valid identity document (partially masked if you prefer, but sufficient to confirm ownership). This is required to prevent unauthorized requests. Confirmation – Once we verify your request, we will begin the deletion process. You will receive a confirmation email, and the account will be permanently removed within 7 business days.

JANG YOON SEOK’s Query

Hello, I have already made a reservation for the Sanyo Shinkansen through the JR-WEST Online Reservation system. The payment was successfully processed with my credit card at the time of booking. However, the credit card I used for payment will be cancelled (terminated) before my trip. I will still bring the same physical card with me, but it will no longer be valid for payment. My question is: Can I still use this cancelled card to pick up my reserved tickets from the ticket machine or counter, as long as the card can be physically inserted and recognized? I just want to make sure that the cancellation of the card will not cause any issue when I try to collect my tickets. Thank you very much for your assistance.

Reply: Thank you for contacting us regarding your reservation on the JR-WEST Online Reservation system. When collecting reserved tickets at a ticket machine or counter, the credit card used at the time of booking is required only as a verification tool. The system does not attempt to charge the card again at pickup. As long as you are able to physically insert the same card used for the original payment, your reservation can be retrieved and the tickets issued. Therefore, even if your card has been cancelled (terminated) by your bank, you should still be able to use it for ticket collection, provided that the magnetic strip/IC chip can be read and the card details match the booking record. If you have any concerns about the card being physically unusable (e.g., damaged, unreadable), we recommend bringing a printed copy of your reservation confirmation and contacting the station staff at the ticket counter, who can assist with identity verification and ticket issuance. We hope this clarifies your concern, and we look forward to welcoming you aboard.

Andrea Sattelmayer’s Query

I booked the JR West Kansai-Hiroshima Area Pass through the official website to make reservations before my Japan trip. But now I do not have the reservation number of the JR West Kansai-Hiroshima Area Pass neither have I recieved a booking confirmation. It is only shown on my credit card account

Reply: We understand your concern regarding the missing reservation number and confirmation email for your Kansai-Hiroshima Booking Reservation. As we are unable to trace your booking without these details, we have arranged for our support team to call you back directly to verify your details and assist you further. Kindly keep your details available during the call for faster assistance. We appreciate your patience and will resolve this matter as quickly as possible.

Denys Shyshkin’s Query

Apple Pay に関して ICOCA カードサポートへお問い合わせしたいと思います。現在、ウクライナの Apple Store では ICOCA が利用できませんが、SUICA は利用可能です。ウクライナの Apple Store でも ICOCA を利用できるようにしていただくことは可能でしょうか。

Reply: Thank you for contacting ICOCA Support. We appreciate your inquiry regarding the use of ICOCA on Apple Pay. At present, ICOCA is only available for registration and use in certain regions and is not supported in the Ukrainian Apple Store. While Suica may be available in your region, ICOCA is currently limited to the Japanese Apple Store. We regret any inconvenience this may cause. Please be assured that we are continually working with Apple to improve our services, and your feedback has been shared with the relevant department for future consideration

Antónia Rusnáková’s Query

Hello,I am very sorry that I could not answer your email,I was sick I had fiber.But I would like to participe in your cruise. Could you reconsider your decision, or give me an email contact who could reconsider it. Could you grant my request and send me necessary informations please. Best regards Antónia Rusnáková

Reply: Dear Antónia Rusnáková, Thank you for reaching out and we hope you are feeling better now. We understand your situation and truly appreciate your continued interest in joining our cruise. We have shared your request with the concerned department for reconsideration.

Kopifx’s Query

I funded my account and 120k and the money was not confirmed then my account got banned immediately… I need my money refunded

Reply: Dear User, Thank you for contacting Support. We are sorry to hear about the difficulties you experienced with your account. Your concern regarding the deposited amount of 120,000 and the subsequent account restriction has been noted. To expedite resolution, a member of our support team will call you back once your request has been reviewed. Please ensure that your contact number is included in your email for the callback. We appreciate your patience and will work diligently to resolve this issue.

All Queries

Ponant

Ponant

Phone Number & Contact Info

About & Ponant

Key Features

Faq about Ponant

Customer also Asked?

Raflyy’s Query

WATI’s Query

Jeffrey R Stipe’s Query

JANG YOON SEOK’s Query

Andrea Sattelmayer’s Query

Denys Shyshkin’s Query

Antónia Rusnáková’s Query

Kopifx’s Query

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