| Region / Service | Phone Number | Notes |
|---|---|---|
| Global Support | 800-777-1992 (Toll-Free, per user reports) | Direct phone contact reported by users; official guide points to in-app chat and support tickets |
Poloniex is a longstanding centralized cryptocurrency exchange, founded in 2014 and now operating under Polo Digital Assets, Ltd., based in Seychelles. It specializes in advanced trading tools and crypto-focused features—excluding fiat deposits. Poloniex offers services like spot, margin, and futures trading, along with staking, lending, NFTs, an NFT marketplace (ApeNFT), and a launchpad for new tokens.
Supports complex trading like spot, margin (up to 2.5× leverage), futures (100× leverage), grid trading, and copy trading.
Extensive market offering with over 350 trading assets and hundreds of pairs.
Advanced tools: API access, launchpad (LaunchBase), NFT platform (ApeNFT), and decentralized swap (SunSwap).
Tier-based fee structure—competitive maker/taker fees (typically 0.145%/0.155%) with volume and TRX-based discounts.
Built-in staking, Polo Earn savings, and DeFi-style products available without lock-up periods.
Integrates with TradingView charts, customizable dashboards, and mobile apps (iOS and Android).
Strong security setup: two-factor authentication (2FA), cold storage, address whitelisting, regular audits, and insurance on assets.
Expands into metaverse and education with Polopedia and NFT partnerships.
No support for fiat: relies on third-party deposit providers like Simplex; typical fee around 3.5%.