| Region / Service | Phone Number | Notes |
|---|---|---|
| Head Office (Japan) | +81 3 6864 1111 | Tokyo headquarters |
| Customer Support (Japan) | +81 3 6864 1200 | General reservations & enquiries |
| One Harmony Membership | +81 3 6864 1234 | Loyalty program assistance |
| USA Regional Office | +1 212 303 0100 | New York reservations & support |
| Europe Regional Office | +33 1 4439 5000 | Paris regional office |
| Asia Regional Office | +65 6733 7311 | Singapore reservations & support |
Okura Nikko Hotels is a leading Japanese hospitality group, part of Hotel Okura Co., Ltd., founded in 1962.
Headquartered in Tokyo, Japan (JP), the group manages Hotel Okura, Nikko Hotels International, and Hotel JAL City brands.
It is well-known for its blend of traditional Japanese hospitality (Omotenashi) and international luxury standards, offering properties in Japan, Asia, Europe, and the USA.
Operates over 80 hotels worldwide.
Brand portfolio includes:
Okura Hotels & Resorts – luxury, Japanese-style elegance.
Nikko Hotels International – premium international hotels.
Hotel JAL City – midscale urban hotels.
Strong presence in Tokyo, Osaka, Kyoto, and Nagoya, plus major international hubs.
Focus on Japanese fine dining, wellness, and culture integration.
Loyalty program: One Harmony, offering points, discounts, and exclusive member services.