No official phone numbers are published by NovaDAX. All communications are through email and social channels.
NovaDAX is a Brazilian cryptocurrency exchange, founded in 2018, and headquartered in São Paulo. Operating under local financial regulations, it has become one of the most prominent crypto trading platforms in Latin America, designed for both casual users and experienced traders in the region.
Wide Asset Selection: Supports 500–640+ cryptocurrencies and 560+ trading pairs, spanning categories like DeFi, metaverse, gaming, stablecoins, L1/L2, fan tokens, and infrastructure coins.
Fiat Support & Accessibility: Offers BRL deposits via PIX and TED, as well as deposits in USD and EUR (with the latter being phased out), although credit card and international wire support is limited.
Spot-Only Trading: Features both standard spot trading and an Instant Buy/Sell interface, plus a systematic DCA (Dollar-Cost Averaging) tool for recurring purchases. No margin or derivatives are supported.
Fee Structure: Maker fees generally range from 0.15% to 0.25%; taker fees are around 0.25% to 0.50%. VIP users can reduce rates to as low as 0.015% maker / 0.10% taker. Withdrawals carry standard network fees (e.g., ~0.0005 BTC).
Security & Compliance: Employs strong measures—including 2FA, cold storage, SSL encryption, bug bounty programs, and a Swiss VQF anti-money laundering registration. Proof-of-reserves is available.
Promotions & Loyalty: Offers VIP tiers with fee discounts, trading cashback programs, staking, missions, and reward campaigns to incentivize users.
User Experience: Smooth and modern interface with fully responsive web and mobile apps, along with advanced trading charts and order types like market, limit, stop-market, and stop-limit.
Target Market: Primarily serves Brazilian users, especially those with CPF (Brazilian Tax ID) requirements. International access is limited and may require special onboarding.