| Region / Service | Phone Number | Notes |
|---|---|---|
| General NatWest Customer Service (UK) | 03457 888 444 | Regional Support Line (UK) |
| Business Banking Support | 03457 11 44 77 | Regional Support Line |
| Credit Card Customer Service | 0345 300 4108 | Regional Support Line |
| Fraud & Lost/Stolen Card Helpline | +44 1268 508 020 | Regional Support Line (24/7) |
| NatWest Group Headquarters (Edinburgh) | +44 131 556 8555 | Regional Support Line |
NatWest Group plc is a major UK banking and financial services company, headquartered in Edinburgh, Scotland. Formerly known as the Royal Bank of Scotland Group (RBS) until its rebranding in 2020, the group owns several well-known banking brands including NatWest, Royal Bank of Scotland, Ulster Bank (Northern Ireland), and Coutts (private banking).
With its strong retail and commercial banking presence, NatWest Group serves over 19 million customers across the UK and Ireland. It is one of the “Big Four” banks in the UK alongside Barclays, HSBC, and Lloyds Banking Group.
The group focuses on retail banking, SME & corporate banking, wealth management, and digital banking innovation. Since the 2008 financial crisis, it has undergone significant restructuring to strengthen its financial position and customer trust.
Retail Banking (NatWest, RBS, Ulster Bank)
Current & savings accounts
Mortgages, personal loans, credit cards
Mobile & online banking
Business & Commercial Banking
SME loans, overdrafts, business accounts
Corporate lending, trade finance, treasury services
Private Banking & Wealth Management
Services through Coutts & Co. and Adam & Company
Investment advisory, estate planning, wealth protection
Digital Banking
Leading UK bank app for mobile payments, budgeting tools, and open banking integrations