| Support Channel | Contact Details | Availability / Notes |
|---|---|---|
| Phone Support | +886 2 2722 1314 | General inquiries (Note: Phone service may experience intermittent suspensions) |
Founded in March 2018 and operated under the MaiCoin Group, MAX Exchange is Taiwan’s centralized cryptocurrency platform offering both fiat (TWD)–to–crypto and crypto-to-crypto trading. It uses third-party trust banks to custody user fiat funds, supports USDT on both ERC-20 and Omni layers, and maintains a high-security posture with 2FA, AES-256 encryption, cold storage, and even FDIC insurance coverage up to 250K.