| Region / Service | Phone Number | Notes |
|---|---|---|
| Head Office (Seoul, South Korea) | +82 2-771-1000 | Corporate headquarters |
| Global Reservations (South Korea) | +82 2-759-7311 | Main booking hotline |
| Customer Service (USA – New York Palace) | +1 212-888-7000 | New York regional office |
| Customer Service (Japan – Lotte Arai Resort) | +81 255-75-1100 | Japan reservations |
| Customer Service (Russia – Lotte Hotel Moscow) | +7 495 745 1000 | Moscow office |
| Customer Service (Vietnam – Lotte Hotel Hanoi) | +84 24 3333 1000 | Hanoi office |
Lotte Hotels & Resorts is the largest hotel group in South Korea, founded in 1973 as part of the Lotte Group conglomerate.
Headquartered in Seoul, South Korea (KR), it operates a diverse portfolio ranging from luxury hotels and resorts to business and lifestyle brands.
The group has expanded internationally, managing properties in Asia, Europe, and North America, and is known for Korean hospitality with global standards.
Operates 30+ properties worldwide across South Korea, Japan, Russia, Vietnam, Uzbekistan, and the U.S.
Brands include:
Signiel – ultra-luxury hotels.
Lotte Hotels – premium full-service hotels.
Lotte City Hotels – business-focused hotels.
L7 Hotels – lifestyle brand targeting millennials.
Strong presence in Seoul, Busan, and Jeju.
Facilities include conference halls, spas, wedding venues, and fine dining.
Loyalty program: Lotte Hotel Rewards.
Known for luxury, cultural experiences, and premium service standards.