| Region / Service | Phone Number | Notes |
|---|---|---|
| General personal banking | 1-800-935-9935 | Regional support line |
| Credit cards | 1-800-432-3117 | Regional support line |
| Auto loans | 1-800-336-6675 | Regional support line |
| Home lending (mortgages) | 1-800-848-9136 | Regional support line |
| Alternate routing to live representative | 1-800-935-9935 | Automated system, available day & night |
JPMorgan Chase & Co. is the largest bank in the United States and one of the most influential financial institutions in the world. Headquartered in New York City, the company holds more than $3.6 trillion in assets (as of 2025) and operates in over 100 markets globally. It is a multinational investment bank and financial services holding company formed in 2000 through the merger of J.P. Morgan & Co. and Chase Manhattan Corporation. The bank has roots tracing back to 1799, when the Manhattan Company was founded by Aaron Burr, giving it a heritage of more than two centuries in the financial industry.
The institution is often referred to simply as Chase when dealing with consumer and commercial banking in the United States. The Chase brand is familiar to millions of Americans who use its retail branches, credit cards, mortgages, and checking accounts. On the corporate and investment side, J.P. Morgan is the brand identity, serving governments, corporations, and institutional investors across the globe.
JPMorgan Chase operates through four main business segments:
Consumer & Community Banking (CCB) – Retail banking, credit cards, auto loans, mortgages, and small business services.
Corporate & Investment Bank (CIB) – Investment banking, markets & securities services, and treasury services.
Commercial Banking (CB) – Serving mid-sized businesses, commercial real estate, and corporations.
Asset & Wealth Management (AWM) – Wealth planning, investment management, retirement, and private banking services.
The company serves more than 80 million consumers and 5 million small businesses in the United States, with around 4,800 branches and over 15,000 ATMs nationwide. Internationally, it is one of the largest players in investment banking, consistently ranking at the top for global mergers and acquisitions advisory, capital markets underwriting, and trading.
Scale and Stability: Being the largest U.S. bank, JPMorgan Chase is considered “too big to fail,” with diversified operations that provide resilience during economic downturns.
Innovation: Heavy investments in digital banking, AI, and blockchain technology. Chase is among the first U.S. banks to launch blockchain-based settlement systems (JPM Coin, Onyx platform).
Credit Cards: Chase credit cards, such as the Chase Sapphire Preferred®, Chase Freedom®, and co-branded cards with airlines/hotels, are some of the most popular products in the U.S.
Corporate Banking Leadership: J.P. Morgan is a dominant player in advising governments, sovereign wealth funds, and corporations.
JPMorgan Chase operates in over 100 countries, with major hubs in New York, London, Hong Kong, Singapore, and São Paulo. Its influence on global markets is immense; the company is a primary dealer in U.S. Treasury securities and plays a crucial role in global financial stability.
The bank emphasizes corporate social responsibility through community programs, sustainable finance initiatives, and commitments to diversity. It has pledged billions of dollars toward affordable housing, workforce development, and renewable energy financing.