| Department | Phone / Contact | Notes |
|---|---|---|
| General Inquiries | +1 (212) 201-5800 | Available during business hours |
| Customer Support | Submit a request via the support center | Online support request form |
Established in 2012, itBit is a regulated digital asset exchange operated by Paxos Trust Company. Originally founded as itBit, the company rebranded to Paxos in 2016. ItBit offers a secure and transparent platform for trading major digital assets, catering primarily to institutional clients such as proprietary trading firms, hedge funds, and asset managers.
Platform Offerings:
Spot Trading: Access to a variety of cryptocurrencies with competitive fees.
Perpetual Futures: Trade digital assets with leverage.
Margin Trading: Borrow funds to trade larger positions.
Automated Market Making (AMM): Provide liquidity and earn rewards.
Indices & Custody: Institutional-grade services for digital asset management.
Security Features:
Cold Wallet Storage: Majority of funds are stored offline to protect against hacks.
Two-Factor Authentication (2FA): Enhances account security.
Insurance Fund: Provides coverage for potential losses due to system failures.