| Region / Service | Phone Number | Notes |
|---|---|---|
| General Customer Care (Retail Banking) | 133 464 within Australia | (Available 24/7 for everyday banking, savings, and home loans) |
| From Overseas | +61 2 9028 4077 | 24/7 support for cardholders |
| Home Loan Specialists | 133 464 within Australia | select option for Living Super |
ING Bank (Australia) Limited, commonly referred to simply as ING, is the Australian subsidiary of the global ING Group, a Dutch multinational banking and financial services corporation headquartered in Amsterdam.
ING officially entered the Australian market in 1999 and has since become one of the country’s most prominent direct banks (online-only banks). Unlike traditional banks with extensive branch networks, ING primarily operates digitally, offering a streamlined banking experience with 24/7 online and mobile access.
It is headquartered in Sydney, New South Wales, and services millions of Australian customers across personal banking, superannuation, mortgages, and commercial lending.
Personal Banking
Savings Maximiser (high-interest savings account)
Orange Everyday (everyday transaction account)
Term deposits
Home loans and personal loans
Debit cards with global ATM access
Superannuation & Retirement
ING Living Super (self-managed superannuation fund options)
Retirement accounts and financial planning
Mortgages
Competitive home loan offerings with offset accounts
Variable and fixed-rate options
Business Banking
Wholesale and commercial lending
Institutional financial services
Digital-first Banking
No physical branch network (except head office)
24/7 online and mobile banking services
Award-winning customer experience, with simple and transparent fees
ING is widely recognized in Australia for its low-fee, no-frills approach, often refunding international ATM withdrawal fees and offering high savings interest rates for customers meeting certain conditions.