| Region / Service | Phone Number | Notes |
|---|---|---|
| Head Office (Hong Kong – HK) | +852 3902 0288 | Main corporate line |
| Customer Support (Hong Kong) | +852 3902 0288 | Hotline for booking and general enquiries |
| Customer Support (Japan) | +81 3 4520 9762 | Tokyo regional office |
| Customer Support (South Korea) | +82 2 6022 6300 | Seoul regional office |
| Customer Support (Taiwan) | +886 2 7741 1367 | Taipei regional office |
HK Express is a low-cost carrier (LCC) based in Hong Kong (HK). Established in 2004 (initially as Hong Kong Express Airways) and rebranded in 2013, HK Express is Hong Kong’s only budget airline. It operates short- to medium-haul flights across Asia-Pacific, with a focus on affordability and efficiency.
In 2019, HK Express was acquired by Cathay Pacific Airways, making it a wholly owned subsidiary, but it continues to operate independently under the low-cost model.
Low-Cost Carrier (LCC): Affordable fares with optional add-ons (baggage, meals, seat selection).
Regional Focus: Primarily serves destinations in East and Southeast Asia.
Fleet: Operates modern Airbus A320 family aircraft.
Digital-First: Strong focus on online booking, mobile app, and self check-in.
U-Biz Program: Tailored for corporate travelers needing flexibility.
Membership Program: reward-U loyalty system for earning and redeeming points.
Parent Company: Wholly owned by Cathay Pacific Airways.
Base of Operations: Hong Kong International Airport.