No official phone numbers are published by HitBTC. All communications are through email and social channels.
HitBTC is a veteran centralized cryptocurrency exchange founded in 2013, under the management of Polo Digital Assets, Ltd., based in Seychelles. It has gained recognition for its advanced trading infrastructure, wide asset coverage, and API-driven platform design—though it does not support fiat deposits.
Robust trading suite offering spot, margin, and futures markets with extensive order-type support (e.g., GTC, IOC, FOK, scaled orders).
Wide coverage of over 800 trading pairs across 500+ instruments.
Developer-focused APIs (REST, WebSocket, FIX protocol) designed for algo and automated traders.
Advanced platform infrastructure, including colocation services for reduced latency.
Progressive maker-taker fee tiers and rebate systems to reward high-volume and market-making participants.
Comprehensive security measures: cold storage, withdrawal address whitelists, two-factor authentication, encrypted custody, session termination tools, email alerts for new logins and activity monitoring.
Emphasis on performance, reliability, and technical sophistication as key value propositions.