| Region / Service | Phone Number | Notes |
|---|---|---|
| Indonesia (Jakarta – Head Office) | +62 21 2351 9999 | Main Customer Service Line |
| Indonesia (Domestic) | 0804 1807 807 | Toll-Free within Indonesia |
| Singapore | +65 6250 2888 | Garuda Office Singapore |
| Australia | +61 2 9214 5100 | Sydney Office |
| Japan | +81 3 3240 6161 | Tokyo Office |
| Netherlands | +31 20 550 2600 | Amsterdam Office |
| Saudi Arabia | +966 92 000 8282 | Jeddah / Riyadh Office |
Garuda Indonesia is the flag carrier airline of Indonesia, headquartered in Jakarta. Established in 1949, it is one of the oldest airlines in Asia and a member of the SkyTeam alliance. The airline operates both domestic and international flights, serving destinations across Asia, Australia, Europe, and the Middle East. Known for its world-class service, Garuda Indonesia has won multiple awards for onboard hospitality, safety, and operational excellence. Its primary hub is Soekarno–Hatta International Airport (CGK), Jakarta, with secondary hubs in Denpasar, Medan, and Surabaya.
Full-Service Carrier – Offers premium inflight experience with meals, entertainment, and baggage included.
Fleet – Operates a modern fleet including Boeing 777-300ER, Airbus A330-300/200/900neo, and Boeing 737-800NG.
Awards & Recognition – Former 5-Star Airline by Skytrax; repeatedly recognized for best cabin crew worldwide.
SkyTeam Member – Seamless connectivity with partner airlines globally.
Indonesian & International Cuisine – Complimentary meals onboard.
Inflight Entertainment – Personal screens with movies, TV, music, and games.
Cabin Classes – Economy, Business Class, and First Class (on select international routes).
Generous Baggage Allowance – Typically 20–40kg free checked baggage depending on class.
Garuda Indonesia Mobile App – Book flights, check in, and manage trips digitally.
GarudaMiles Loyalty Program – Earn and redeem miles across SkyTeam network.