| Region / Service | Phone Number | Notes |
|---|---|---|
| Head Office (Indonesia) | +62 21 8062 2228 | Central business line (Jakarta headquarters) |
Digitalexchange.id is a centralized cryptocurrency exchange based in Indonesia, launched in 2019 and originally founded in 2018. It is officially registered with Indonesia’s commodity futures regulator (BAPPEBTI) and the Ministry of Communications and Information (KOMINFO), and holds ISO 27001 and ISO 27017 security certifications. The platform supports Indonesian Rupiah (IDR) trading pairs and offers accessible IDR deposit/withdrawal options, plus mobile app availability for both Android and iOS.
Key Features
IDR Fiat Trading: Buy and sell cryptocurrencies with Indonesian Rupiah—supports both deposits and withdrawals.
Regulated & Certified: Registered under BAPPEBTI and KOMINFO; certified for information security and cloud security (ISO standards).
Advanced Trading Tools: Offers AI-powered Signal Trading and real-time Arbitrage tools (available to users with sufficient trading volume).
Reward Ecosystem: Users earn points for activity (e.g., login, trades) via the Point Center, redeemable for merchandise or vouchers.
Live Chat Support: Virtual customer service through in-app or web-based live chat, available 24/7.
Diverse Funding Options: Supports bank transfers (via select Indonesian banks), meal vouchers, and Indomaret top-up methods.
Security Features: Two-factor authentication (2FA), PIN protection, and robust asset/data security systems.
Referral Program: Users earn a percentage (e.g., 10%) of trading fees from referred friends.
Mobile App: Full-featured trading experience available on mobile.
Special Features for Advanced Users: Includes Stop Loss function, arbitrage insights, and AI signals.
Competitive Fees: Withdrawal costs include fixed IDR fees (e.g., around IDR 12,000) and fee discounts for certain deposit methods.
Educational Resources: Available via help desk, live chat, and social/community channels.