| Region / Service | Phone Number | Notes |
|---|---|---|
| Headquarters / Main Support (South Korea) | +82 1577-7011 | General customer service (Korea) |
| Customer Support — Coupang Play | 1600-9800 | Support for streaming service customers |
| Seller Support / Vendor Inquiries | 1600-9879 | Support for sellers / business partners |
Coupang is a major South Korean e-commerce company founded in 2010. It operates as both a retailer and a marketplace, selling a wide range of products including electronics, fashion, home goods, groceries, and more. Coupang is known especially for its logistics innovations such as same-day or next-day delivery via “Rocket Delivery,” freshness delivery (“Rocket Fresh”), cross-border direct import offerings, food delivery (“Coupang Eats”), streaming service (“Coupang Play”), and subscription-based perks (“WOW Membership”). It serves millions of active customers in South Korea, and also operates in Taiwan and Japan.
Key Features
Extremely fast delivery services (same-day, next-day) for many locations.
Wide product assortment across categories: groceries, electronics, fashion, home goods, etc.
Strong seller platform / marketplace for domestic and international sellers.
Integrated fintech and services like digital payments.
Subscription & membership benefits (“WOW Membership”) with special deals and perks.
Fresh groceries delivery (“Rocket Fresh”) and streaming content (“Play”).
Robust logistics network with many fulfillment centres across regions.
Customer-friendly return/refund and buyer protection mechanisms.
Localized Korean service, with support for international customers via global services.