| Region / Service | Phone Number | Notes |
|---|---|---|
| General Customer Service | 1-800-453-2265 | (Mon–Fri: 8 a.m. – 8 p.m. CT, Sat: 8 a.m. – 4 p.m. CT) |
| Online & Mobile Banking Support | 1-800-986-2265 | Regional support line |
| Credit Card Customer Service | 1-800-645-2103 | Ask for Commercial Banking |
| Mortgage Customer Service | 1-855-841-4663 | 24/7 automated support |
| Business Banking Support | 1-800-453-2265 | Ask for Business Services |
| Commercial & Institutional Banking | 1-800-892-7104 | Regional support line |
| Wealth Management / Private Banking | 1-800-892-7104 | 4/7 automated support |
| Report Lost/Stolen Debit Card | 1-800-500-1044 | (24/7) support line |
| TTY/TDD for Hearing Impaired | Dial 711, then 1-800-453-2265 | Regional support line |
Commerce Bank is a full-service regional bank headquartered in Kansas City, Missouri, and is the primary subsidiary of Commerce Bancshares, Inc. (NASDAQ: CBSH). Founded in 1865, it is one of the oldest independent banks in the Midwest, with a reputation for stability, customer service, and innovation.
Commerce Bank operates more than 300 locations across Missouri, Kansas, Illinois, Oklahoma, and Colorado, serving both retail and commercial customers. It is recognized as one of the largest banks in the St. Louis and Kansas City metropolitan areas, with assets exceeding $30 billion.
Unlike some regional banks that focus heavily on either retail or commercial customers, Commerce has a balanced model, offering strong services in both personal banking and institutional banking. It has also been recognized nationally for its customer satisfaction and digital banking innovations.
Personal Banking: Checking, savings, CDs, IRAs, personal loans, mortgages, auto loans, and credit cards.
Business Banking: Small business accounts, SBA loans, treasury management, equipment financing, and commercial real estate lending.
Corporate & Institutional Banking: Payments, healthcare banking, investor services, and commercial lending.
Wealth Management: Private banking, trust and estate services, investment advisory, and retirement planning.
Digital Banking: Commerce Bank Online Banking, Commerce Bank Mobile app, Zelle®, mobile wallet integration, and fraud alerts.
Specialized Services: Commerce has strong expertise in healthcare banking, payments processing, and investment services.
Commerce Bank’s motto, “Ask. Listen. Solve.”, reflects its focus on understanding customer needs and providing tailored solutions.