JANG YOON SEOK’s Query
Hello,
I have already made a reservation for the Sanyo Shinkansen through the JR-WEST Online Reservation system.
The payment was successfully processed with my credit card at the time of booking.
However, the credit card I used for payment will be cancelled (terminated) before my trip.
I will still bring the same physical card with me, but it will no longer be valid for payment.
My question is:
Can I still use this cancelled card to pick up my reserved tickets from the ticket machine or counter, as long as the card can be physically inserted and recognized?
I just want to make sure that the cancellation of the card will not cause any issue when I try to collect my tickets.
Thank you very much for your assistance.
Reply: Thank you for contacting us regarding your reservation on the JR-WEST Online Reservation system.
When collecting reserved tickets at a ticket machine or counter, the credit card used at the time of booking is required only as a verification tool. The system does not attempt to charge the card again at pickup. As long as you are able to physically insert the same card used for the original payment, your reservation can be retrieved and the tickets issued.
Therefore, even if your card has been cancelled (terminated) by your bank, you should still be able to use it for ticket collection, provided that the magnetic strip/IC chip can be read and the card details match the booking record.
If you have any concerns about the card being physically unusable (e.g., damaged, unreadable), we recommend bringing a printed copy of your reservation confirmation and contacting the station staff at the ticket counter, who can assist with identity verification and ticket issuance.
We hope this clarifies your concern, and we look forward to welcoming you aboard.
