No official phone numbers are published by Buda. All communications are through email and social channels.
Buda is a regulated, centralized cryptocurrency exchange founded in 2015, based in Santiago, Chile. Formerly known as SurBTC, it serves users in Chile, Colombia, Argentina, and Peru, offering an accessible and secure platform tailored to Latin American users with support for local fiat currencies.
Regional Focus: Serves Chile, Colombia, Argentina, and Peru with local currency integration (CLP, COP, ARS, PEN).
Crypto Selection: Offers a limited yet meaningful range—around 6 major assets including BTC, ETH, LTC, BCH, USDC, and USDT, across roughly 20–23 trading pairs.
Fiat Support: Deposits and withdrawals via bank transfers and cards; fees vary by country and method.
Low Barrier to Entry: Minimum deposit or trade starting from approximately USD 1.
Transparent, Tiered Fees:
Maker: 0.10%–0.40%
Taker: 0.20%–0.80%
Tiered discounts for higher-volume traders (as low as 0.20% / 0.10%).
No Leverage or Futures: Operates strictly on spot trading (1× leverage only).
Strong Security:
Maintains around 90% of funds in cold storage.
Claims 99.9% uptime and employs KYC (including ID and biometric verification).
Partnered with Chainalysis for blockchain monitoring.
Mobile-First Design: Offers iOS/Android apps; mobile interface optimized for Latin America.
Localized Support: Customer support via live chat and email, operating primarily during business hours (e.g., Mon–Fri, 9 AM–6 PM GMT-3).