No official phone numbers are published by BTCBOX. All communications are through email and social channels.
BTCBOX, established in 2014 and based in Tokyo, Japan, is one of the country’s oldest and most trusted cryptocurrency exchanges. Licensed and monitored by Japan’s Financial Services Authority (FSA), it specializes in JPY-based spot trading of major cryptocurrencies alongside outreach to both retail and institutional clients.
Regulated Exchange: Fully registered with the Japanese Financial Services Agency (Kanto Finance Bureau, Registration No. 00008) and a member of the Japan Virtual and Crypto Assets Exchange Association (JVCEA). Maintains compliance with Japan’s stringent crypto regulations.
Secure and Stable Infrastructure: No security incidents reported over 5+ years of operation. Employs cold storage, 2FA, encryption, and has passed numerous system audits to ensure high reliability.
Asset Support: Trades major cryptocurrencies like BTC, ETH, LTC, BCH, and also DOGE, DOT, TRX via its “Easy Trading” mode for quick swaps.
Trading Modes: Offers both a traditional order-book interface and a simplified “Easy Trading” mode for quick access to popular tokens like DOGE, DOT, and TRX.
Low Fees: Competitive flat trading fees between 0.05%–0.10%, fixed across the board for makers and takers. VAT and JPY deposits are generally fee-free.
Fast JPY Deposits: Accepts JPY via bank transfers including SBI Sumishin Net Bank, Pay-e-easy, and convenience store deposits. Supports instant deposit options.
Customer Support: Internal support team provides service in Japanese, English, and Chinese through phone, email, and live chat — all managed in-house.
Historical Legacy: One of Japan’s earliest exchanges. Notable milestones include registering in 2017, adding ETH and BCH, launching Easy Trading, and expanding services to include premium support for large clients.