No official phone numbers are published by BTC-Alpha. All communications are through email and social channels.
BTC-Alpha is a centralized cryptocurrency exchange launched in 2016, with its operational base tied to Ukrainian roots and registered in the United Kingdom (London). The platform provides access to both crypto-to-crypto and crypto-to-fiat trading, supporting users across many countries, often from emerging markets around Eastern Europe and Central Asia.
Trading Products: Offers both spot trading and margin trading with leverage up to 10× (no derivatives or futures).
Asset Coverage: Supports around 8 to 34 cryptocurrencies, and approximately 11 to 50 trading pairs, including popular assets like BTC, ETH, XRP, and USDT.
Native Token (ALP): An ERC-20 token that grants holders trading fee discounts, bonus rewards, and participates in social staking and token burn mechanisms.
Fee Structure: Tiered maker/taker fees ranging from 0.05% to 0.15%, with reductions for VIP users and ALP token holders.
Fiat Access: Allows deposits and withdrawals in USD or EUR via payment systems such as Perfect Money, AdvCash, Epay, NixMoney, and Alpha-code transfers. Bank wires/cards are not accepted.
Trading Interface: Browser-based with advanced charting powered by TradingView, order book, trade history, and basic copy trading/selling features.
Security & Verification: Implements mandatory KYC (ID, selfie, proof of residence), two-factor authentication (2FA), but lacks public cold storage proof or regulatory oversight.
Unique Features:
Alpha-codes for peer-to-peer fund transfers within the platform.
Staking opportunities and social listing where users vote on new tokens.
Mobile apps for iOS and Android for enhanced access.