No official phone numbers are published by Bilaxy. All communications are through email and social channels.
Bilaxy is a Seychelles-registered centralized cryptocurrency exchange established around 2018. It offers a large variety of altcoins—especially new or niche tokens—and caters to traders seeking high diversity in trading pairs. Despite its wide listing reach, the platform has gained notoriety for regulatory ambiguity, past security breaches, and a slew of negative user experiences.
Extensive Asset Listings: Offers hundreds of cryptocurrencies and trading pairs (USDT, ETH, BTC, BNB pairs), emphasizing low-cap and emerging tokens.
Fee Structure: Flat trading fees around 0.25%; reduced by up to 50% when using the native BIA token.
Basic Platform Tools: Offers web and mobile (iOS/Android) interfaces, TradingView-style charting, referral programs, and fee incentives via token holdings.
Security History: Experienced a significant hack in August 2021, resulting in the loss of around $21 million. The platform claims to have improved security and moved assets to cold storage post-incident.
KYC Requirement: Identity verification is mandatory to access full functionality.
Limited Transparency: Operates without formal regulatory licensing and provides minimal public detail on leadership, compliance, or internal practices.