| Region / Service | Phone Number | Notes |
|---|---|---|
| Indonesia (Head Office – Jakarta) | +62 21 6379 8000 | Main Customer Service |
| Indonesia (Call Center) | 0804 1 778 778 | Toll Support Line |
| Malaysia (Batik Air Malaysia) | +60 3 7841 5388 | Kuala Lumpur Office |
| Singapore | +65 6339 1922 | Regional Office |
| Australia | +61 2 9700 7601 | Sydney Office |
| General Email Support | customercare@batikair.com | Customer Relations |
Batik Air is a full-service airline based in Indonesia, operating under the Lion Air Group. Established in 2013, Batik Air was created as a premium alternative to its low-cost sister airline Lion Air. It is headquartered in Jakarta with main hubs at Soekarno–Hatta International Airport (CGK) and Kuala Lumpur International Airport (KLIA) for its Malaysian operations under Batik Air Malaysia.
Batik Air offers domestic and international flights, with a focus on providing comfort, affordable fares, and reliable service. It is recognized for its Indonesian-inspired branding and aims to combine the affordability of Lion Air with a full-service flying experience.
Full-Service Carrier – Offers complimentary snacks/meals, checked baggage, and seat selection.
Route Network – Extensive domestic coverage in Indonesia and growing international routes across Asia, Australia, and the Middle East.
Fleet – Operates Airbus A320s, Boeing 737-800/900ER, and Airbus A330s.
Inflight Entertainment – Personal seatback screens on many aircraft.
Cabin Classes – Economy and Business Class available on most routes.
Baggage Allowance – Economy Class includes 20kg free checked baggage, Business Class 30kg or more.
Mobile App – For bookings, check-in, boarding passes, and flight status.
Meals & Snacks – Complimentary food and beverages provided onboard.
On-Time Focus – Marketed for improved punctuality compared to other LCCs in the group.
Part of Lion Air Group – Strong domestic connectivity within Indonesia.