| Region / Service | Phone Number | Notes |
|---|---|---|
| Head Office (Hanoi, Vietnam – VN) | +84 24 3233 3233 | Main corporate contact |
| Customer Support (Vietnam) | 1900 1166 | 24/7 hotline within Vietnam |
| Customer Support (United States) | +1 800 383 2330 | For U.S. passengers |
| Customer Support (South Korea) | +82 2 3481 8866 | Seoul regional office |
| Customer Support (Germany) | +49 69 348 710 070 | Frankfurt regional office |
| Customer Support (Australia) | +61 2 9053 5788 | Sydney office |
Bamboo Airways is a Vietnamese hybrid airline headquartered in Hanoi (VN), operated by the FLC Group. Founded in 2017 and commencing operations in 2019, the airline positions itself between a low-cost carrier (LCC) and a full-service airline, offering affordable fares with added premium services. Bamboo Airways is recognized for its hospitality, modern fleet, and ambition to connect Vietnam with global destinations.
The airline has grown quickly, aiming to provide 5-star oriented services, including both economy and premium business-class cabins, making it a strong competitor to national carrier Vietnam Airlines and low-cost rivals like VietJet Air.
Hybrid Airline Model: Combines low-cost pricing with premium services.
Domestic & International Network: Connects 20+ Vietnamese cities with destinations in Asia, Australia, and Europe.
Premium Services: Offers business class with flatbeds on long-haul flights.
Modern Fleet: Operates Airbus A320, A321neo, Boeing 787 Dreamliner, and Embraer aircraft.
Frequent Flyer Program: Bamboo Club for rewards and benefits.
Onboard Experience: Complimentary meals, in-flight entertainment on select routes.
Ambitious Expansion: Aims to become a leading international Vietnamese airline.
Eco-Friendly Practices: Focus on sustainable operations and fleet efficiency.