| Service / Region | Phone Number | Notes |
|---|---|---|
| General Customer Service (USA) | +1 800 722 8222 | Available 24/7 for booking and general inquiries. |
| General Customer Service (Canada) | +1 800 722 8222 | Available 24/7 for booking and general inquiries. |
| General Customer Service (Colombia) | +57 601 794 8488 | Available 24/7 for booking and general inquiries. |
| General Customer Service (Mexico) | +52 800 9532 7531 | Available for booking and general inquiries. |
| General Customer Service (Rest of Colombia) | +57 01 800 018 9810 | National toll-free line for calls from landline numbers. |
| General Customer Service (Rest of USA) | +1 866 919 0081 | Available for booking and general inquiries. |
| App Support | +57 1 401 3434 | For assistance with the Avianca mobile app. |
| Accessibility Inquiries | +1 800 722 8222 | For passengers requiring special assistance. |
Avianca is the national airline and flag carrier of Colombia, headquartered in Bogotá. Founded on December 5, 1919, it is one of the oldest airlines in the world. Avianca operates a comprehensive network of domestic and international flights, serving destinations across the Americas and Europe. As a member of the Star Alliance, Avianca offers a range of services to enhance the travel experience for its passengers. The airline’s frequent flyer program, LifeMiles, allows members to earn and redeem miles for flights, upgrades, and other benefits. Avianca is committed to providing quality service and maintaining high safety standards.