A&O Hostels

Phone Number & Contact Info

Region / Service	Phone Number	Notes
Headquarters (Berlin, Germany)	+49 30 80947 5110	Corporate office & general inquiries
Customer Service (Germany)	+49 30 209 69 140	Reservations & support
A&O Berlin Hauptbahnhof	+49 30 80947 5110	Property-specific contact
A&O Vienna Hauptbahnhof	+43 1 602 05 76	Austria property contact
A&O Amsterdam Zuidoost	+31 20 809 0669	Netherlands property contact
A&O Copenhagen Nørrebro	+45 89 88 62 20	Denmark property contact
A&O Venice Mestre	+39 041 884 0990	Italy property contact

About & A&O Hostels

A&O Hostels is a leading European budget hotel and hostel chain founded in 2000 in Berlin, Germany. The company focuses on affordable and flexible accommodation options for backpackers, families, business travelers, and groups. Known for its central city locations, A&O combines hostel-style shared rooms with budget-friendly private hotel rooms, making it one of the largest hybrid hostel brands in Europe.

Key Features

Hybrid Concept – Offers both hostel dormitories and private hotel rooms.
Budget-Friendly – Affordable prices for all traveler types.
Central Locations – Properties located in major European cities near transport hubs.
Family & Group Friendly – Family rooms, kids’ areas, and group booking options.
Modern Facilities – Free Wi-Fi, guest kitchens, lounges, and coworking spaces.
Sustainability Focus – Carbon-neutral operations with a goal of being Europe’s first net-zero hostel chain.
Accessibility – Facilities designed to accommodate travelers with different needs.
Expanding Network – Over 40 properties in Germany, Austria, Italy, the Netherlands, Denmark, and more.

Faq about A&O Hostels

Customer also Asked?

Najib Al Saddawi’s Query

Hello ! First I would like to thank you for a nice Prague in which I stayed five days. On the day of returning home , in Praha station, I waited in front of the monitor which showed the departure time and the platform. Just less than 20 minutes before the journey, the monitor showed that the train Nr.174 Praha - Berlin was on platform (6) . I quickly went there in order to reach my train, but when I got there , the information was not correct . I had then only a few minutes left to reach my train - what should I do ? But I was lucky that I found a train conductor who told me that the ( Platform ) has been changed to Nr.(4) Could you imagine how difficult for me as an old man was the situation ? I really would like to visit Praha again and if I will take the train the next time , so I ask you to find a solution to this problem . And I would also like to ask : Couldn't the one who was responsible for the monitor ,waited for another few minutes before he or she gave the correct information. Thank you in advance ! Najib Al Saddawi alsaddawinajib@gmail.com

No reply yet

William Wilson’s Query

I purchased a Pathe Explorer subscription today, and when I tried to redeem my number for a movie ticket I was told it had already been redeemed. I haven't yet used my one film per month. Please help.

No reply yet

Raflyy’s Query

Hello help ser. My account authentication is lost and I can't log in. Can admin help me?

Reply: Yes, we can definitely help you with this. Please share your registered email address and any other details related to your account (such as username or last login date) through our secure support form so we can verify your ownership. Once verified, our team will assist you in restoring access to your account. Thank you for your patience.

WATI’s Query

I can't verify my Yex account because the name on my ID card only has 1 word.

Reply: Thank you for reaching out. We understand the difficulty you’re facing with verification because your ID contains only one name. Please upload your ID as it is, and also provide an additional supporting document (such as a utility bill, bank statement, or government-issued letter) that shows the same name. Yex team will review the documents, and if further clarification is needed, they will contact you directly.

Jeffrey R Stipe’s Query

I am requesting to delete my ID: ******* account in your website byex-us.com. Can you confirm when completed Thank you.

Reply: To proceed with the official deletion of your account ID: 82332860 on byex-us.com, we kindly ask you to follow the steps below: Submit a formal request – Please send an email to our support team at [support@byex-us.com] using the same registered email address linked to your account. Verify your identity – In your email, include your account ID, full name, and a valid identity document (partially masked if you prefer, but sufficient to confirm ownership). This is required to prevent unauthorized requests. Confirmation – Once we verify your request, we will begin the deletion process. You will receive a confirmation email, and the account will be permanently removed within 7 business days.

JANG YOON SEOK’s Query

Hello, I have already made a reservation for the Sanyo Shinkansen through the JR-WEST Online Reservation system. The payment was successfully processed with my credit card at the time of booking. However, the credit card I used for payment will be cancelled (terminated) before my trip. I will still bring the same physical card with me, but it will no longer be valid for payment. My question is: Can I still use this cancelled card to pick up my reserved tickets from the ticket machine or counter, as long as the card can be physically inserted and recognized? I just want to make sure that the cancellation of the card will not cause any issue when I try to collect my tickets. Thank you very much for your assistance.

Reply: Thank you for contacting us regarding your reservation on the JR-WEST Online Reservation system. When collecting reserved tickets at a ticket machine or counter, the credit card used at the time of booking is required only as a verification tool. The system does not attempt to charge the card again at pickup. As long as you are able to physically insert the same card used for the original payment, your reservation can be retrieved and the tickets issued. Therefore, even if your card has been cancelled (terminated) by your bank, you should still be able to use it for ticket collection, provided that the magnetic strip/IC chip can be read and the card details match the booking record. If you have any concerns about the card being physically unusable (e.g., damaged, unreadable), we recommend bringing a printed copy of your reservation confirmation and contacting the station staff at the ticket counter, who can assist with identity verification and ticket issuance. We hope this clarifies your concern, and we look forward to welcoming you aboard.

Andrea Sattelmayer’s Query

I booked the JR West Kansai-Hiroshima Area Pass through the official website to make reservations before my Japan trip. But now I do not have the reservation number of the JR West Kansai-Hiroshima Area Pass neither have I recieved a booking confirmation. It is only shown on my credit card account

Reply: We understand your concern regarding the missing reservation number and confirmation email for your Kansai-Hiroshima Booking Reservation. As we are unable to trace your booking without these details, we have arranged for our support team to call you back directly to verify your details and assist you further. Kindly keep your details available during the call for faster assistance. We appreciate your patience and will resolve this matter as quickly as possible.

Denys Shyshkin’s Query

Apple Pay に関して ICOCA カードサポートへお問い合わせしたいと思います。現在、ウクライナの Apple Store では ICOCA が利用できませんが、SUICA は利用可能です。ウクライナの Apple Store でも ICOCA を利用できるようにしていただくことは可能でしょうか。

Reply: Thank you for contacting ICOCA Support. We appreciate your inquiry regarding the use of ICOCA on Apple Pay. At present, ICOCA is only available for registration and use in certain regions and is not supported in the Ukrainian Apple Store. While Suica may be available in your region, ICOCA is currently limited to the Japanese Apple Store. We regret any inconvenience this may cause. Please be assured that we are continually working with Apple to improve our services, and your feedback has been shared with the relevant department for future consideration

All Queries

A&O Hostels

A&O Hostels

Phone Number & Contact Info

About & A&O Hostels

Key Features

Faq about A&O Hostels

Customer also Asked?

Najib Al Saddawi’s Query

William Wilson’s Query

Raflyy’s Query

WATI’s Query

Jeffrey R Stipe’s Query

JANG YOON SEOK’s Query

Andrea Sattelmayer’s Query

Denys Shyshkin’s Query

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