| Region / Service | Phone Number | Notes |
|---|---|---|
| Malaysia (General Support) | +60 3 7651 2222 | Customer Support Line |
| Singapore | +65 6307 7688 | Regional Office |
| Thailand | +66 2 515 9999 | Thai AirAsia Office |
| Indonesia | +62 21 2927 0999 | Indonesia Office |
| Philippines | +63 2 8672 7888 | Philippines Office |
| India | +91 80 6766 2222 | AirAsia India Support |
| China | +86 400 650 7988 | Mainland China Office |
| Australia | +61 2 8188 2133 | Customer Service |
AirAsia is Malaysia’s leading low-cost airline, founded in 1993 and relaunched in 2001 under the leadership of Tony Fernandes. Headquartered in Kuala Lumpur, AirAsia operates from Kuala Lumpur International Airport 2 (KLIA2). The airline has revolutionized budget air travel in Asia with its “Now Everyone Can Fly” motto, offering affordable fares and a wide network of routes across Asia-Pacific, the Middle East, and beyond.
Low-Cost Carrier (LCC) – Competitive fares for budget-conscious travelers.
Extensive Regional Network – Over 165 destinations across Asia-Pacific and Middle East.
Hub at KLIA2 – Kuala Lumpur International Airport Terminal 2.
AirAsia SuperApp – Booking flights, hotels, rides, and food delivery in one app.
Fleet – Primarily Airbus A320, A321neo, and A330 aircraft for short-haul and long-haul routes.
Buy-on-Board Meals – “Santan” in-flight menu with hot meals and snacks.
Baggage Options – Customizable add-on baggage allowance.
Ancillary Services – Hotels, rides, food delivery, insurance via AirAsia ecosystem.
Cabin Classes – Standard Economy + Premium Flatbed (on AirAsia X long-haul).
Awards – Consistently ranked as the World’s Best Low-Cost Airline by Skytrax.